• Act as a central point of contact for DX Tridion users reporting incidents• Maintain excellent customer service and adhere to call quality standards• Record all Incidents within the Help Desk task management system• Access and categorise incidents according to urgency and impact model• Assign incidents to other support teams as required• Escalate incidents in accordance with agreed criteria• Overseeing projects as and when necessary• Keep customers informed on… Show more • Act as a central point of contact for DX Tridion users reporting incidents• Maintain excellent customer service and adhere to call quality standards• Record all Incidents within the Help Desk task management system• Access and categorise incidents according to urgency and impact model• Assign incidents to other support teams as required• Escalate incidents in accordance with agreed criteria• Overseeing projects as and when necessary• Keep customers informed on status and progress of incidents• Authoring and testing new functionality on all environments • Authoring and testing bug fixes on all environments • Authoring and testing new master content • Train the authoring team on new functionality • Support new authors training • Engage with external parties• Managing resource bundles • Troubleshooting DX issues Show less

During my time at Little Miss Creative I had the opportunity to help organise, run and promote events. I was also responsible for scheduling all social media posts, coming up with content and making sure that all channels were being fully utilised producing analytic reports at the end of each month to show where each channel was in regards to our reach, most shared, most retweeted and most liked etc. I was also responsible for using sites like Mailchimp in order to develop and send out… Show more During my time at Little Miss Creative I had the opportunity to help organise, run and promote events. I was also responsible for scheduling all social media posts, coming up with content and making sure that all channels were being fully utilised producing analytic reports at the end of each month to show where each channel was in regards to our reach, most shared, most retweeted and most liked etc. I was also responsible for using sites like Mailchimp in order to develop and send out emails keeping our subscribers in touch with what is going on and informing them of upcoming events. Show less