Emma Brown

Emma Brown Email and Phone Number

Senior Digital Account Manager @ HROC
moseley, birmingham, united kingdom
Emma Brown's Location
Dudley, England, United Kingdom, United Kingdom
About Emma Brown

Emma Brown is a Senior Digital Account Manager at HROC. She possess expertise in marketing communications, social media, marketing, social networking, event management and 5 more skills.

Emma Brown's Current Company Details
HROC

Hroc

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Senior Digital Account Manager
moseley, birmingham, united kingdom
Website:
hroc.co.uk
Employees:
73
Emma Brown Work Experience Details
  • Hroc
    Senior Digital Account Manager
    Hroc Aug 2024 - Present
  • Hroc
    Digital Manager
    Hroc Feb 2023 - Jul 2024
  • Fastfwd - Premium Digital Agency
    Digital Account Executive
    Fastfwd - Premium Digital Agency Nov 2021 - Feb 2023
  • Kaweb | Digital Agency
    Account Executive
    Kaweb | Digital Agency Jun 2021 - Nov 2021
  • Yell
    Customer Relationship Manager
    Yell Mar 2019 - Jun 2021
    Birmingham, United Kingdom
  • Spark44
    Technical Delivery Executive
    Spark44 Jun 2018 - Dec 2018
    Birmingham, United Kingdom
    • Act as a central point of contact for DX Tridion users reporting incidents• Maintain excellent customer service and adhere to call quality standards• Record all Incidents within the Help Desk task management system• Access and categorise incidents according to urgency and impact model• Assign incidents to other support teams as required• Escalate incidents in accordance with agreed criteria• Overseeing projects as and when necessary• Keep customers informed on… Show more • Act as a central point of contact for DX Tridion users reporting incidents• Maintain excellent customer service and adhere to call quality standards• Record all Incidents within the Help Desk task management system• Access and categorise incidents according to urgency and impact model• Assign incidents to other support teams as required• Escalate incidents in accordance with agreed criteria• Overseeing projects as and when necessary• Keep customers informed on status and progress of incidents• Authoring and testing new functionality on all environments • Authoring and testing bug fixes on all environments • Authoring and testing new master content • Train the authoring team on new functionality • Support new authors training • Engage with external parties• Managing resource bundles • Troubleshooting DX issues Show less
  • Little Miss Creative
    Events & Marketing Apprentice
    Little Miss Creative Mar 2015 - Jul 2015
    During my time at Little Miss Creative I had the opportunity to help organise, run and promote events. I was also responsible for scheduling all social media posts, coming up with content and making sure that all channels were being fully utilised producing analytic reports at the end of each month to show where each channel was in regards to our reach, most shared, most retweeted and most liked etc. I was also responsible for using sites like Mailchimp in order to develop and send out… Show more During my time at Little Miss Creative I had the opportunity to help organise, run and promote events. I was also responsible for scheduling all social media posts, coming up with content and making sure that all channels were being fully utilised producing analytic reports at the end of each month to show where each channel was in regards to our reach, most shared, most retweeted and most liked etc. I was also responsible for using sites like Mailchimp in order to develop and send out emails keeping our subscribers in touch with what is going on and informing them of upcoming events. Show less

Emma Brown Skills

Marketing Communications Social Media Marketing Social Networking Event Management Digital Marketing Advertising Online Marketing Social Media Marketing Email Marketing

Emma Brown Education Details

Frequently Asked Questions about Emma Brown

What company does Emma Brown work for?

Emma Brown works for Hroc

What is Emma Brown's role at the current company?

Emma Brown's current role is Senior Digital Account Manager.

What schools did Emma Brown attend?

Emma Brown attended Birmingham City University.

What skills is Emma Brown known for?

Emma Brown has skills like Marketing Communications, Social Media, Marketing, Social Networking, Event Management, Digital Marketing, Advertising, Online Marketing, Social Media Marketing, Email Marketing.

Who are Emma Brown's colleagues?

Emma Brown's colleagues are Steve Sherran, Chris Talbot, James Sherriff, Zoe Dent, Mark Cheatham, Daniel Leavy, Samantha Court Fca.

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