• Managed day-to-day operations at Dusk Narellan, leading the store team to deliver exceptional customer service and meet sales targets.• Utilized POS system to process sales, returns, online orders, and gift card activations.• Implemented key performance indicators (KPIs) to meet sales goals and increase company sales.• Spoke to customers in their native language to increase loyalty and establish relationships.

• Enforced fair play and monitored player safety as a central referee for junior soccer games (All ages)• Made critical decisions regarding the application of the laws of soccer and assisted as a referee for all age groups.