Emma Byford Email and Phone Number

With my experience I have decided to now run my own travel business. I am backed by Hay's Travel, an award winning company who are the UK's largest independent travel agent. They are ABTA and ATOL bonded offering complete financial protection. I will provide good value, quality holidays, alongside excellent customer service. I use the latest cutting edge technology to search thousands of holidays, such as packages to short breaks and cruises to tailor made worldwide getaways. I can take care of all of your holiday needs, not only booking your travel experience, but anything else required. i.e airport car parking, attraction tickets, car hire and insurance. I will look after you from start to finish! I am unique and will use my excelled customer service, passion, knowledge and dedication to find you the holiday of your dreams.

Working as a highly successful Retail Travel Manager which is shown in my development of moving on to develop larger shops and turning them around to be productive. Using excellent customer service skills, travel knowledge, determination, dedication and passion. I treated all customers as individuals booking both packaged and de packaged holidays for thousands of customers. I also met daily, weekly and monthly targets and dealt with any customer service issues in a professional manner. I managed 3 different teams, conducted 1 2 1's, reviews, investigations and disciplinaries. I motivated all teams and provided praise and constructive feedback.

This role involved, once again, delivering exceptional customer service, booking a variety of worldwide holidays on a daily basis and being the top seller in my shop and one of the top 20 in the country for TUI to Florida. I supported the manager continuosly and managed the shop whilst she was on annual leave, days off, meetings or sickness.

I provided outstanding customer service at all times and this resulted in a repeat customer base. I built up my knowledge of a variety of destinations all around the world and provided this information to book customers their dream holiday's.

This role involved looking after the health and safety of all passengers, providing fantastic customer service, meeting set targets and ensuring that all passenger's expectations are met in order to provide them with an enjoyable and memorable initial holiday stage.