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Emma Kane Email & Phone Number
Director, Content Marketing Solutions
at
Wiley
1 work email found
@fastnet.co.uk
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Content Marketing Solutions
Location
Greater Brighton and Hove Area, United Kingdom
Who is Emma Kane? Overview
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Quick answer
Emma Kane is listed as Director, Content Marketing Solutions at Wiley, based in Greater Brighton and Hove Area, United Kingdom. AeroLeads shows a work email signal at fastnet.co.uk and a matched LinkedIn profile for Emma Kane.
Emma Kane previously worked as Senior Director, Madgex at Madgex: A Wiley Brand and Director of Operations at Madgex: A Wiley Brand. Emma Kane holds English Literature And Linguistics from University Of Roehampton.
Company email context
Email format at Wiley
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{first}.{last}@fastnet.co.uk
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AeroLeads found 1 current-domain work email signal for Emma Kane. Compare company email patterns before reaching out.
Profile bio
About Emma Kane
Emma Kane is a Director, Content Marketing Solutions at Wiley. She possess expertise in lead generation, inbound lead generation, team management, sales operations, customer service and 15 more skills.
Listed skills include Lead Generation, Inbound Lead Generation, Team Management, Sales Operations, and 16 others.
Current workplace
Emma Kane's current company
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11 roles
Emma Kane work experience
A career timeline built from the work history available for this profile.
Senior Director, Madgex
Director Of Operations
Dec 2023 - Jul 2024
Head Of Technical Operations
Accountability for development and growth of Customer Support, Application Support and Development (enhancements and legacy platform) functions across multiple timezones for a suite of SaaS products, including enterprise. Responsible for vision and direction of the Support function, with close collaboration with all parts of the business (Product, Design, Customer Success, Engineering etc).
May 2021 - Dec 2023
Developer Team Manager
My role broadened to take on responsibility for another team (Professional Services) of developers within the business. This means management of a cross-disciplined team of 11 front and backend developers in UK and Canada, facilitating 2nd/3rd line support, feature development, onboarding (new site builds) and custom implementations.Responsible for release management, incident management ownership and process implementation and tuning to align with other teams within Madgex in order to ensure the best possible customer experience whilst keeping the productivity of the team in mind, coaching on and facilitating the adoption of Scrum within the team and driving the professional development of my team.
Dec 2019 - May 2021
Support Team Lead
I moved to this role to provide leadership to a team of five Software Support Developers based in the UK and Canada. Their primary focus was on resolving complex 2nd and 3rd line issues in custom implementations.In this capacity, I established SLAs to enhance customer satisfaction and integrated standardised triaging processes within 1st line teams to ensure precise issue replication. I took ownership of root cause analysis and drove improvements in our incident management processes. Additionally, I expanded the team’s scope of responsibilities beyond bug-fixing to include the development and maintenance of legacy platforms, driving a transformative shift in our operational approach.
Aug 2018 - Dec 2019
Service Manager
I wanted to get back into tech and there began my journey with Madgex! Provided technical support and customer service to the Madgex client base across the full range of the Madgex product offerings. The role included catch-up calls with customers to align the products' features with day-to-day customer operations/longer-term strategic goals, ticket management, project managing enhancement requests and troubleshooting issues to triage to 3rd line. Tools included Zendesk, SOAP UI, SQL, Google Analytics.
Feb 2018 - Aug 2018
Team Manager
Oversaw and directed teams of 5 to 25 members, spearheading bespoke telemarketing and sales campaigns. Regularly collaborated with clients to optimise engagement strategies and ensure the continued success of their initiatives.Led operations as the outsourced technical sales team for IKEA Solar, managing the entire sales and customer support lifecycle from lead generation and solution design to final sale and installation. Accountable for performance reporting, budgeting, campaign setup, data analysis, quality assurance, and escalation procedures. Expertly handled resource allocation, staff onboarding, and performance management.
Feb 2016 - Feb 2018
Customer Service
Responsible for customer service across ADSL, FTTC and PSTN
Nov 2012 - Jan 2016
Senior Telemarketer/Supervisor
May 2007 - Nov 2012
Client Operations Technician
Greenland
May 2005 - May 2006
Team & coworkers
Colleagues at Wiley
Other employees you can reach at wiley.com. View company contacts →
RV
Rachel Villaverde
Colleague at WileyRancho Cucamonga, California, United States
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NY
Natasha Yetman
Colleague at WileyMurrieta, California, United States
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LD
Lahiru De Silva
Colleague at WileyColombo, Western Province, Sri Lanka
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TL
Tirone Lorence
Colleague at WileyKandy, Central Province, Sri Lanka
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AF
André Furquim
Colleague at WileySão Paulo, Brazil
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SR
Shweta Rawat
Colleague at WileyDelhi, India
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AT
Amanda Tornes
Colleague at WileyIndianapolis, Indiana, United States
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LP
Lisa Payne
Colleague at WileyMinneapolis, Minnesota, United States
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NB
Nicole Bridger
Colleague at WileyShripney, England, United Kingdom
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BT
Brendan Thomas
Colleague at WileyFayetteville, Arkansas, United States
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Rachel Villaverde
Colleague at WileyRancho Cucamonga, California, United States
View →
NY
Natasha Yetman
Colleague at WileyMurrieta, California, United States
View →
LD
Lahiru De Silva
Colleague at WileyColombo, Western Province, Sri Lanka
View →
TL
Tirone Lorence
Colleague at WileyKandy, Central Province, Sri Lanka
View →
AF
André Furquim
Colleague at WileySão Paulo, Brazil
View →
SR
Shweta Rawat
Colleague at WileyDelhi, India
View →
AT
Amanda Tornes
Colleague at WileyIndianapolis, Indiana, United States
View →
LP
Lisa Payne
Colleague at WileyMinneapolis, Minnesota, United States
View →
NB
Nicole Bridger
Colleague at WileyShripney, England, United Kingdom
View →
BT
Brendan Thomas
Colleague at WileyFayetteville, Arkansas, United States
View →
2 education records
Emma Kane education
English Literature And Linguistics
University Of Roehampton
Bachelor'S Degree, History
The Open University
FAQ
Frequently asked questions about Emma Kane
Quick answers generated from the profile data available on this page.
What company does Emma Kane work for?
Emma Kane works for Wiley.
What is Emma Kane's role at Wiley?
Emma Kane is listed as Director, Content Marketing Solutions at Wiley.
What is Emma Kane's email address?
AeroLeads has found 1 work email signal at @fastnet.co.uk for Emma Kane at Wiley.
Where is Emma Kane based?
Emma Kane is based in Greater Brighton and Hove Area, United Kingdom while working with Wiley.
What companies has Emma Kane worked for?
Emma Kane has worked for Wiley, Madgex: A Wiley Brand, The Telemarketing Company, Fastnet International Ltd, and Greenland.
Who are Emma Kane's colleagues at Wiley?
Emma Kane's colleagues at Wiley include Rachel Villaverde, Natasha Yetman, Lahiru De Silva, Tirone Lorence, and André Furquim.
How can I contact Emma Kane?
You can use AeroLeads to view verified contact signals for Emma Kane at Wiley, including work email, phone, and LinkedIn data when available.
What schools did Emma Kane attend?
Emma Kane holds English Literature And Linguistics from University Of Roehampton.
What skills is Emma Kane known for?
Emma Kane is listed with skills including Lead Generation, Inbound Lead Generation, Team Management, Sales Operations, Customer Service, Service Delivery, Supplier Management, and Fault Finding.
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