Emma Casson Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Australia

Managing the NDIS funding stream involves providing high quality, financially sustainable services across the Home, Work and Community portfolios for approx. 3,900 customers with an NDIS revenue worth approximately $180M. I am the key point of contact and central point of excellence for all NDIS-related enquiries, ensuring best practice service is delivered in line with customer, NDIA and organisational requirements. This includes developing and improving policies and processes relating to the… Show more Managing the NDIS funding stream involves providing high quality, financially sustainable services across the Home, Work and Community portfolios for approx. 3,900 customers with an NDIS revenue worth approximately $180M. I am the key point of contact and central point of excellence for all NDIS-related enquiries, ensuring best practice service is delivered in line with customer, NDIA and organisational requirements. This includes developing and improving policies and processes relating to the NDIS funding stream, such as streamlining the process involved with Supported Independent Living (SIL) submissions as well as centralising roles, processes and reporting to successfully bridge the gap between operational and frontline service delivery teams to ensure business leaders and staff feel engaged and supported.● Capability Development● Change Management● Client Liaison● Disability Services● Disability Support● Leadership & Mentoring● Legislative Compliance● National Disability Insurance Scheme (NDIS)● NDIS Plans● Process Improvement● Quality Assurance● Relationship Management● Risk Management● Stakeholder Engagement● Supported Independent Living (SIL)● Training Show less

Brisbane, Australia

I played a crucial role in centralising lead roles to the support centre in Queensland and created an NDIS Coordinator role to bridge the gap between regional sites and head office to ensure NDIS was accepted by staff, management and stakeholders as ‘business as usual’. This involved leading and coordinating the delivery of NDIS activities, plans and reviews as well as organisational-wide NDIS strategies and objectives, including managing and implementing a master schedule of NDIS-related… Show more I played a crucial role in centralising lead roles to the support centre in Queensland and created an NDIS Coordinator role to bridge the gap between regional sites and head office to ensure NDIS was accepted by staff, management and stakeholders as ‘business as usual’. This involved leading and coordinating the delivery of NDIS activities, plans and reviews as well as organisational-wide NDIS strategies and objectives, including managing and implementing a master schedule of NDIS-related activities and reporting on revenue management, process mapping and continuous improvement opportunities. I managed the performance of Regional NDIS Coordinators, acting as a key escalation point for any issues and assisting with coaching and guiding Service Delivery and Support and Operations Managers (SOMs) to build NDIS capability.● Capability Development● Client Liaison● Change Management● Customer Service● Disability Services● Disability Support● Leadership & Mentoring● Legislative Compliance● National Disability Insurance Scheme (NDIS)● NDIS Plans● Process Improvement● Quality Assurance● Relationship Management● Risk Management● Stakeholder Engagement● Supported Independent Living (SIL)● Training Show less

Brisbane, Australia

Focusing on optimising revenue by minimising bed vacancies, I worked closely with clients, family members, hospital staff and social workers to streamline the process for accessing Aged Care services. This involved coordinating nursing, cleaning and maintenance staff to ensure rooms were ready for new residents to move into and applying my in-depth knowledge of ACAT requirements and the aged care pricing structure to ensure all paperwork, documentation, contracts and admission forms were… Show more Focusing on optimising revenue by minimising bed vacancies, I worked closely with clients, family members, hospital staff and social workers to streamline the process for accessing Aged Care services. This involved coordinating nursing, cleaning and maintenance staff to ensure rooms were ready for new residents to move into and applying my in-depth knowledge of ACAT requirements and the aged care pricing structure to ensure all paperwork, documentation, contracts and admission forms were accurate and complete. I also coordinated and monitored monthly quality auditing processes, including distributing monthly audits to appropriate personnel, collating and recording results to ensure each department was in the required competency level or had action plans in place, and reporting key findings to management.● ACAT● Aged Care● Administrative Support● Auditing● Leadership & Mentoring● Quality Assurance● Process Improvement● Relationship Management● Stakeholder Engagement● Training Show less

Brisbane, Australia

This role involved recording, monitoring and preparing reports on quality management activities as well as organising, conducting and participating in regular quality audit activities. I provided high level administrative support to the Care Manager and other senior clinical leaders,, such as analysing rostering data, creating clinical files for new admissions, recording minutes for all nursing staff meetings, printing and distributing monthly charts and medical labels as well as coordinating… Show more This role involved recording, monitoring and preparing reports on quality management activities as well as organising, conducting and participating in regular quality audit activities. I provided high level administrative support to the Care Manager and other senior clinical leaders,, such as analysing rostering data, creating clinical files for new admissions, recording minutes for all nursing staff meetings, printing and distributing monthly charts and medical labels as well as coordinating various other paperwork. I was also involved in the recruitment process, which involved preparing job advertisements, scheduling interviews, conducting reference checks and organising inductions as well as creating 24/7 rosters, managing sick leave and conducting performance meetings for new and existing staff.● Administrative Support● Auditing● Leadership & Mentoring● Quality Assurance● Process Improvement● Relationship Management● Stakeholder Engagement● Training Show less

Brisbane, Australia

Brisbane, Australia

Brisbane, Australia

Bachelor Of Business (Human Resource Management)

Diploma In Human Resource Management

Certificate Iv In Training & Assessment

Certificate Iii In Business Administration

Certificate Iii In Children’S Services