Emma C. Email & Phone Number

Austin, Texas, United States

• Provide oversight of security operations for all full stadium events and other special events at Q2 Stadium, including management of all third-party safety and security providers and resources
• Assist in developing and maintaining an annual budget for the safety and security department, including site security, event security, and all public safety facets
• Communicate with internal and external stakeholders regarding safety and security policies and procedures for all events
• Assess, review, and approve all access control including matchday accreditation and daily building access
• Manage the Access Control and camera systems and key distribution for all properties

Austin, Texas, United States

• Assisted with the oversight of the stadium security contractor
• Oversaw the security staffing and operations procedures for Private Events and Experiences
• Responsible for managing building access privileges with the access control system
• Provided support with the creation, development, and delivery of various Security, Crowd Management, and specialty trainings with the Sr. Director of Safety & Security
• Managed and coordinated daily building access for contractors, vendors, and deliveries through the Stadium’s Contractor Management System.

Dallas/Fort Worth Area

• Served as an event manager for assigned venues such as College Park Center and Texas Hall
• Oversaw the Dallas branch Facebook account for employee engagement
• Coordinated and scheduled employees for events in the DFW area
• Collaborated with clients throughout events to ensure the best procedures are being implemented

Dallas/Fort Worth Area

• Assisted in the development and execution of events that promote the experience of guests
• Aided in recruiting, hiring, scheduling, payroll, and on-site supervision
• Created estimates and invoices for events that have taken place
• Adapted to high-pressure situations at events due to unforeseen circumstances

Columbia, South Carolina

• Sold tickets to patrons for events at the arena
• Distributed Will-Call tickets after verifying the patron’s photo identification
• Handled cash and credit transactions and balance cash drawer
• Served as a solution provider to build and retain customer loyalty
• Operated phones at the ticket office to answer any questions or concerns about events

Columbia, South Carolina Area

• Worked with all departments as needed to learn various aspects of the facility.
• Prepared auditorium for event days.
• Utilized the Ticketmaster system to sell tickets efficiently.
• Provided exceptional customer service to patrons on a daily basis.
• Answered questions regarding upcoming events, ticket pricing, and general information.

Bachelor Of Science (B.S.), Sport And Entertainment Management, Senior

Activities and Societies: Member of Sigma Psi Mu, Sport and Entertainment Professional Fraternity (2016 - 2019).

High School Diploma