-Maximizes seating capacity, coordinates reservations and walk-ins to seat 100-150 guests per six-hour shift across 21 tables. -Provides exceptional customer service by managing phone inquiries, accommodating special requests, and balancing seating charts to ensure seamless operations and reduced wait times.

-Scheduled and coordinated 20-30 weekly services across four treatment rooms, balancing client preferences and therapist availability to provide memorable and relaxing services.-Educated clients on available treatments and packages, increasing awareness of spa offerings and enriching guest experiences.

-Delivered compelling product knowledge to customers, strengthening the brand’s narrative and enhancing customer engagement through personalized recommendations.-Assisted in managing store operations, ensuring product displays were visually appealing and well-stocked while maintaining a high standard of customer service.