With over 10 years of experience in service and supply chain management, I am a dynamic and results-oriented leader who strives to deliver exceptional customer satisfaction and operational efficiency. My core competencies include increasing customer satisfaction, problem solving, continuous improvement, and stakeholder engagement. I am passionate about building and leading high-performing teams that can adapt to changing market needs and customer expectations. In my most recent role as the Sr. APAC Service Manager at X-Rite, I was responsible for building and expanding the service commercial strategic initiatives and executing them across the region. I successfully grew the service contracts bookings by 242% and the field service bookings by 125%. I also managed the safety, quality, delivery, revenue, inventory, productivity, and engagement metrics of the service depots in Hong Kong, Shanghai, and Guangzhou, and served as the EHS Lead. I leveraged my skills in customer success, problem solving, and cross-functional coordination to ensure that our service offerings met the diverse and complex needs of our customers in various industries, such as printing, packaging, textile, plastics, and cosmetics. I had experience and hold knowledge of ERP system. I also developed and maintained strong relationships with internal and external stakeholders, including service partners, suppliers, distributors, and customers.