Emma Clapperton Email & Phone Number

Rotorua, Bay Of Plenty, Nz

• Strategic Financial Leadership: Direct financial strategy by developing and managing comprehensive budgets, overseeing cash flow, and producing high-level financial reports that drive operational efficiency and profitability. Successfully led a finance restructuring initiative, securing new lending to support organisational growth.• Operations and Process Optimisation: Spearhead the optimisation of business processes to drive sustainable growth, leading digital project implementations that enhance operational capabilities. Manage a cross-functional team to streamline systems and operations, ensuring effective project oversight from onboarding to completion while maintaining exceptional account management, customer service, and relationship management standards.• Project Management: Drive the successful execution of projects from initiation to completion, employing best practices in account management and customer engagement to foster strong relationships and deliver value to stakeholders.• Human Capital Development: Lead talent acquisition and onboarding strategies while implementing HR policies that align with organisational goals. Champion a culture that embodies company values and promotes employee engagement.• Compliance and Payroll Administration: Ensure payroll accuracy and regulatory compliance, managing all payroll processes to support the organisation’s operational integrity.• Revenue Growth and Strategic Impact: Contribute to a 48% increase in revenue through strategic financial and operational oversight, positioning the organisation for long-term success.

Rotorua, Bay Of Plenty, New Zealand

Rotorua, Bay Of Plenty, New Zealand

• Financial Management and Budget Oversight: Proficiently manage end-to-end accounts, ensuring accurate records, timely payments, taxation and Payroll. • Process Optimisation and Operational Efficiency: Identify inefficiencies through root cause analysis and successfully streamline workshop processes.• Strategic Marketing: Lead cross-channel campaigns, leveraging data for a notable 114% rise in brand visibility and engagement.• Customer-Centric Focus: Deliver exceptional customer service through CRM practices, engaging customers, capturing and analysing work details to enhance satisfaction, and foster repeat business relationships.• Cross-Functional Collaboration: Collaborated across teams, fostering effective teamwork and successful outcomes for stakeholders.• Logistical Planning: Efficiently managed staff roster and leave. • General Administration: Maintain organizational efficiency through meticulous attention to detail.

Rotorua

Auckland, New Zealand

• Provide administrative support to the Auckland Transport events team, responsible for all public transport operations for multiple special events (significant and minor) regionally across Auckland.• Process event requests, schedule and communicate work orders with transport and traffic management providers, process traffic management plans and post event reporting. • General Administration tidy up, data base input and filing.

Auckland, New Zealand

• Responsible for identifying residents impacted by the proposed Lincoln Road Upgrade project, and schedule meetings with those residents to present and discuss the project.• Take minutes of the meetings and compile a database accurately recording all communications, complaints and actions, and ensure actions were followed up. • Assist with the projects public open days, and record any questions or concerns raised for action.

Auckland

• High volume procurement and stock management of production packaging items.• Provide detailed work instruction to the bottling line, ensure production is performing efficiently with minimal downtime and processing productions runs into the database once completed.• Schedule export certification of wines with Wine Export Certification Service.

Auckland

• Manage company debtor accounts and invoicing.• Assist in dispatch, taking bookings, scheduling workloads and time sheets.Position made redundant in July 2012.

Auckland

Providing professional administrative assistance in short term roles.

Vancouver, Canada Area

Provide professional assistance in short-term roles.

Vancouver, Canada Area

• Being a positive personality to be responsible for the safe and efficient operation of chair lifts and provide an enjoyable experience for the guests that used them.

Auckland

• Provide secretarial assistance to 60 plus staff within the Beca Water and Environmental team.• Personal assistance to General Manager of CH2M Beca, and to the Technical managers of Beca Water and Environmental departments.• Organise meetings, appointments and travel, prepare all related documentation, catering and materials.• Responsible for organising, writing and filing of monthly billing documents.• Edit, format and print reports and proposals, data entry, archiving, filing and minutes of meetings.• Event management of staff and client functions.• Provide support to other secretaries within the Beca group.

Auckland

• Order all furniture, office consumables, corporate branded products, corporate gifting, safety equipment and IT products.• Develop recycling and sustainability initiatives within our offices countrywide.• Manage company health and safety processes over 3 Auckland offices, ensuring appropriate staff were first aid qualified with current certificates, ensuring all health and safety signage was up to date/code, managing fire wardens for the building and organising appropriate drills and procedures. • Responsible for company PPE equipment.• Assist in organising large-scale internal and external events.• Work as part of a team to ensure all office operations are running efficiently.

New Zealand

Use multiple forms of communication to contact clients and ensure customer satisfaction upon purchase of Team Nissan goods and service, and seek to remedy unhappy clients.Identify trends and make service and product suggestions to the service manager, as well as suggest and execute promotions.Work on front service reception desk greeting clients, booking, tracking and invoicing services and organizing rental cars.Compile reports; maintain client database, data entry and minutes of meetings.

New Zealand

Maintain a busy switchboard, process all accounts payable, order all company office products and consumables. Provide personal assistance to CEO and Office Manager.

New Zealand

Master Of Business Administration - Mba, Business Administration And Management, General

Education record