• Audio typing.• Chase overdue payments.• Create advice notes and credit notes.• Diary management.• Filing.• Answer telephones and give information to callers, take messages, or transfer calls to appro-priate individuals.• Complete forms in accordance with company procedures.• Compose, type, and distribute meeting notes, routine correspondence.• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.• Mail promotional material.• Maintain scheduling and event calendars.• Make copies of correspondence and other printed material.• Distribute incoming mail and other material, and prepare answers to routine letters.• Schedule and confirm appointments for clients, customers, or supervisors.• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.• Collect and disburse funds from cash accounts, and keep records of collections and disbursements.• Conduct searches to find needed information, using such sources as the Internet.• Establish work procedures and schedules, and keep track of the daily work of clerical staff.

• Train and develop staff to meet the department needs and objectives as directed via the Pa-tient Liaison Manager• Provide staff training on current technologies e.g. Synergy, Cognos and are able to check da-ta input for accuracy on a daily/weekly basis• Strive for excellent customer service as per UK Operational SLAs• Work with team to continually enhance service to customers• Drive and monitor team compliance with company quality framework, regulatory (GCP) legis-lation, guidelines and international standards (Global/Local COPS & SOPS)• Drive and practice a safe and efficient working environment• Ensure facilities are operational and user friendly• Deal with petty cash, and other money transactions at centre level and ensure that this matches financial system expectations.• Seek approval of cash transactions during reconciliation process.• Liaise with Business Support Assistant to seek approval of travel and accommodation for cen-tre staff• Ensure individual development and continual service improvement.• Share best practices with other Dedicated Research Centres• Support other duties as assigned.• Accurate reporting on projects progress, diary management and future projections working with ATP, other relevant functions to contribute to achievement of profitability/ contribution.• Input best practice / process improvement initiatives at centre level• Compliance with Synexus and Sponsor quality objectives ensuring effective and efficient best practice processes, procedures and documentation to aid delivery and meet customer requirements.• Enhanced customer service.

• Meet and greet patients on reception• Input information onto the in-house database• Booking appointments onto the in-house diary• Distribution of incoming and outgoing mail• Handling customer service queries via face to face and telephone • Handling complaints in a professional manner• Working towards strict deadlines• Liaise with GP surgeries via telephone• Liaise with Doctors and Nurses within the site• Dealing with invoicing queries• Working on clinical studies e.g. Diabetes, COPD, Cardiovascular and Osteoarthritis • Handling patient’s information in a confidential manner

• Meet and greet guests on reception.• Input customer information onto the ACT database.• Process and vet sales paperwork to ensure that the information is accurate.• Handle all customer service related queries via the telephone.• Handle complaints in a diligent and professional manner.• Transfer calls to the relevant departments.• Prepare meeting rooms, ensuring that rooms are maintained and laid out to the correct standard at all times.• Type any relevant correspondence.• Distribution of incoming and internal mail.• Order stationary and liaise with suppliers.

• Pre-screen applicants as part of the recruitment process.• Liaise with six Sales Managers nationwide to schedule and coordinate recruitment days.• Contact successful applicants and complete paperwork related to employment.• Support the HR Manager during disciplinary and grievance meetings. • Manage the post-recruitment systems of reference checking and criminal record checks.

• Receptionist duties, meeting and greeting clients.• Dealing with all face to face customer service queries.• Booking of appointments and diary management.

• Working within a busy customer service environment.• Face to face customer service.• Organising rotas during extremely busy periods.• Dealing with all face to face customer service queries and providing advice on products.• Ordering stock, setting up displays/point of sale material.