This role requires me to design strategy for our major business systems and work with Product Teams and other stakeholders to ensure identified needs are reflected within roadmaps, whilst balancing technical requirements with business needs.This role requires someone with vision and passion, who can influence change within and without the IT team to drive people to adopt a culture and ethos that will deliver results. The role requires me to have a good understanding of IT operating models, cloud transformation and business system development and how they can help us deliver the University’s strategy. A good understanding of technology is essential.

Responsible for the management, delivery, future system strategy and strategic vision of the University’s business systems / products, managed by the IT Services department. Management, and transformation of, a team of (circa) 25 staff incl. a software delivery team, Project Managers and level 3 support function.

Responsible for designing and establishing an IT Operations Centre, a centralised IT platform and creating a network and infrastructure strategy which moves the business towards a digital future.

Responsible for two workstreams; Led a working group of peers to establish the organisation’s Cloud First adoption strategy; Managed a 24/7/365 NHS National System Operational Support and Development team. Cloud adoption:• Created a framework for the use of cloud technologies. • Liaised with the Technical Architect’s team and created / establish the principles and policies for the use of cloud.• Identified and evaluated tools and technologiesManagement of a team of between 40 - 50 Technical staff (dependent on delivery projects) consisting of a Technical Product delivery and Infrastructure team, a 24/7/365 Technical Operations team, a Platforms Support desk and a product transition team. The teams design, build, maintain and supports the National Monitoring Service, the NHS Cyber Security system, the 2FA gateway for the code repositories and multiple (15+) path to live integration environments. The Support teams manage 350+ virtual machines to provide multiple combinations of NHS systems on multiple different technology platforms for the support of testing and assuring new code delivery for national systems. The Technical Operations team monitor and support the National NHS Production Spine and e-referral services, amongst other systems built and designed by NHS Digital.

Management of a team of technical staff and supplier management & governance of the 3rd party Major National Application Service providers (NASPs), responsible for all aspects of the national external integration platform consisting of 20 messaging (HTML, HL7, SOAP, ebXML) production support, development, integration (SIT, QA), training and UAT environments (a combination of Oracle Solaris & VMware vSphere, java based), with 24/7 availability. • Wrote and manage the multi-million pound 3rd party supplier contracts for the provision and management of the environments, including monthly governance meetings with the NASPs. • A Spine (NCRS) environment technical subject matter expert for Spine messaging, Spine PKI certificate security and the Spine subsystem interactions. • Technical impact assessments of Contract Change notes, release notes and Integration supplier projects. • Technical Project management: including new environment builds, design and transition. • Management of the National Integration Change Advisory board - assessment, approvals, risk management and governance. • Major Incident Management for all 20 environments and 3 Test labs; • Senior stakeholder management and reporting. • Incident management: including analysis/trending to reduce repetitive call logging, management of comms, resolution tracking and escalation with 3rd Party NASPs. • Release management including engagement with Programme team's SMEs. • Process & procedure development and documentation including environment entry criteria, how to connect guides, FAQs, data refresh policies. • Team management including: performance development reviews, team meetings, leadership.• Management of Service Improvement (CSIPs) to ensure environment stability and improve efficiency. • Integration environment configuration, path to live and work flow management; My role includes management of the 3 Test labs with 300+ VMware machines on a 25TB SAN hosting 90+ integrating supplier systems.

Initially a 3 month contract continually extended for 2 yrs. Delivery of a new National Training Environment allows NHS Local Service Providers (LSP) to set up training on a centralised national system. I was responsible for both the technical and service management aspects of the project.• Designed the Service Management processes (incl. national Helpdesk procedures) and Services (incl. defining the SLAs & reporting) • Technical design assurance of the end solution to meet the requirements gathered from the NHS Trusts following consultation, process documentation, maintenance scheduling, and environment management.• Stakeholder management - Strategic Health Authority and the 3rd Party National Application Supplier.• Writing of the NHS Contract Change Notifications to the National Application Service Providers.• Technical impact assessment and technical research for the business case for the current new solution.

Initially a 2 month contract extended continually for 2+ years. Managing a team of 7 analysts and had responsibility for the technical aspects and rollout of several projects supporting the development of the NCRS (National Care Records Service). • Implementation and design of the ITIL Service Request elements of HP OpenView for BT Health’s transition to ITIL Service methodologies for Problem, Incident, Service Request & Change Management. • Part of the Senior Management team and worked in conjunction with the Service Introduction team. • Client stakeholder management and escalation within BT.• Team management: recruitment, training, work load prioritisation, process & procedure documentation.• Supporting 3rd party suppliers register new messaging services (HTML, HL7, SOAP & ebXML) to their end-user sites; connection to LDAP, granting Firewall access, secure certificate creation, DNS registration, troubleshooting of supplier incidents; Responsibility for the failed message management system - completing message traces and analysis of the failed messages.

Member of a 6 person team providing support for the Debt Trading floor: • Support included PC / laptop (inc. RAS remote dial-up) and peripherals: printers, card scanners, IPAQs, installation and setup of Blackberrys. • Supported traders Bloomberg installations, transfers and issues. Reuters Kobra & PowerPlusPro, Excel Macros, Office XP, PC performance problems, In-House software faults and network connectivity issues. • Resolution of 3rd line support calls including trend monitoring for possible causes, rebuilding of laptops. • Documentation of problem resolutions within an in-house knowledge base.

• Documentation of problem resolutions within an in-house knowledge base. Responsible for the Delivery of three projects: • Roll out of Safeboot security software on a test group of laptops before rolling out to the whole bank. • Update and printer driver conversion to XP of 800+ printers during an XP rollout• Implementation and testing of Wood McKenzie CATS software.

This was a short contract to work on the helpdesk single handed - covering staff holidays and departures. Supported; Bloomberg, Windows 2000, Office 98, Windows NT and several in–house applications using PC Anywhere. Trained a new member of staff in the bank’s purchasing system, helpdesk procedures and software.

Management of 15 staff, the desktop Support aspects of the project to roll out new software (XP) and hardware upgrade to 700 users, with a simultaneous move to a new building. Initially employed by IBM supporting approximately 400 dealing floor staff, I was subsequently permanently employed by Cazenove. • Introduction and process design of a new Incident & Problem management system - HP OpenView, • Responsibility for Incident management• Stakeholder management, liaison between other departments, escalation and reporting to Client Services.• Roll out of new applications to the end users, transfer of users’ data to new PCs.• Team management: recruitment, shift rotas, staff personal development, workload prioritisation, training.• Resolved day to day support calls, managed desk moves and hardware/software changes. • Roll outs: Managed the roll-out of Windows NT SP 6a to the Fund Management office, installation of software for IPAQs and the changeover of the network, for a regional office, from Token Ring to Ethernet.

The role was supporting in-house applications of many high-profile users' desktops and issues relating to remote connection to the office whilst they were travelling. The role included application training and resolution of user problems. I utilised PC Anywhere to assist user support at the London office and at remote sites. I also built PCs for new users. This involved installing NT 4.0, Outlook 98 and IE5 as standard and any further applications required, primarily using WinInstall. Responsible for 3rd line support of 50+ in-house applications, training new team members and new staff who took over when IBM left the site.Software: Applications Support for in-house applications. I also supported Office 97 & 2000, Outlook 98 and Windows NT 4.0 (including registry editing). As well as PC Anywhere, WinZip, Lotus Notes, a small amount of Citrix, Computron (invoicing software), IBM Global Dialer, Adobe Acrobat and Internet Explorer. In a minor role: support of Bloomberg, Datastream and McAfee AntiVirus software. Used Remedy as call logging / updating system.Hardware: PC upgrades on Compaq machines (hard drive installations and memory upgrades)

Extensive end-user liaison resolving network and workstation problems - both hardware and software. Mainly supporting Windows NT 4.0 and workstations, run off both Novell and NT Servers. Administration (as part of team) of network and individual workstations - upgrading PCs, including main processors, hard-drives and RAM. Complete software build of a Compaq server up to and including installing Windows NT 4.0.

Initially a trainee I worked both as a Network Supervisor and Database Programmer, utilising Visual FoxPro, FoxPro for Windows and DOS. For the last 1.5 years in the capacity of Assistant IT manager and all PC support (Windows 95 and MS Office 97). I enjoyed my role and was requested to manage the department (of 3 staff) when my immediate boss left.