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I provide business operations support to ensure ABLE continue to deliver quality training and events for School Business Professionals in the East Midlands. Key responsibilities:Treasurer.Membership Management, for 250+ members. Leading on marketing to potential members and exhibitors including website content management, email and direct mail campaigns and production of marketing collateral. Manage all communication to members including the creation and distribution of a termly newsletter and regular member updates, event booking, including invitations, online form for conferences, workshops and wellbeing slots, produce agendas and take payments.PA support for the Director and Chair of ABLE and ad-hoc administration support for the committee members.

My Main responsibilities include:Team Leadership and Management: Effectively lead and manage the Operations Team at Our Dementia Choir, ensuring all team members are motivated and equipped to perform their roles efficiently.Operational Strategy and Implementation: Develop and implement strategic operational plans to support the choir's mission and objectives and ensure alignment with organisational goals.Logistical Coordination: Oversee logistical aspects of choir operations, including venue management, transport requirements, equipment procurement, and scheduling of rehearsals and performances.Budget Management: Responsible for managing the operational budget, ensuring financial resources are allocated effectively to support choir activities and initiatives.Stakeholder Communication: Maintain clear and open communication with stakeholders, including choir members, caregivers, volunteers, and external partners, to foster strong relationships and support collaborative efforts.Event Planning and Management: Lead the planning and execution of events and performances, ensuring seamless resource coordination and adherence to timelines and quality standards.Health & Safety Compliance: Ensure compliance with health and safety regulations during choir activities and events, prioritising the well-being of all participants and stakeholders.Continuous Improvement: Drive continuous improvement initiatives within the operations team, fostering a culture of innovation and efficiency.Finance Administration: Handle finance administration tasks, including VAT returns, maintaining sales and purchase ledgers, and conducting credit control to ensure financial stability and compliance.Tender and Bid Management: Identify relevant tender opportunities and write and submit bids.

Key responsibilities:Developed participation and teamwork, ensuring good communication so that all staff were equipped and motivated. Guaranteed department strategic, operational and transactional tasks were handled efficiently and accurately in accordance with agreed timetables.Responsible for managing the full lifecycle of all events including budgets, venues, travel and accommodation bookings, logistical arrangements, health and safety and production of marketing collateral and conference giveaways for internal and external meetings and events. Events included regular local and national conferences/events to promote SAAF services, company away days, development days, staff training sessions, charity events, staff meetings, customer training sessions. Developed and delivered a comprehensive sales strategy.Managed SAAF’s HR administration function including the company’s internal policies and procedures e.g. HR documents / Staff handbook.Executive Assistant to the directors, working closely with them to achieve the company’s corporate objectives.In the Director’s absence, I acted as the senior manager, with the authority to make timely decisions. I ensured SAAF was compliant with statutory regulations at a strategic and operational level and liaison with external stakeholders as and when necessary, i.e. GDPR, H&S, HR.I identified relevant tender opportunities and wrote and submit bids. Full oversight and implementation of facilities management including procurement and H&S.Accountable for the timely and accurate sales and purchase ledger activity using PS Financials.

Key responsibilities:With excelled customer service skills, I manage customer accounts and contract management, this includes implementation of a rolling contract and three-year terms of service to secure long-term revenue.Manage our marketing activities to ensure all marketing strategies are carried out successfully, on time and within budget. This includes approving regular email campaigns and articles for our blog, increasing our presence on social media and ensuring our website content is up to date.Implement strategies to continually build our mailing list and update our online blog to keep existing and potential customers up to date with finance, payroll and service updates. I successfully set up a new website and secure customer portal for the transfer of confidential customer payroll information and constantly work to improve website content.Set up B2B Partnerships including commissioning external companies to carry out contracts on our behalf and setting up arrangements for joint service offerings with partner companies.Represent SAAF on the committee of Nottingham Association of School Business Managers and at related events.Attend regular local and national conferences/events to promote SAAF Education services and generate new business.Administrate SAAF sales and purchase ledgers and credit control.Research, compose and submit tenders to generate new business.Responsible for staff inductions as well as writing and delivering mandatory staff training sessions. General office management including composing and implementing company policies to ensure SAAF are compliant with national legislation e.g. health & safety, data protection and monitoring staff timesheets, mileage and expenses. Line manage Business Administrator and carry out regular 1:1 meetings and appraisals to encourage his development and career progression.

Key responsibilities included: Management and growth of services sold to schools and academies through the Local Authority. Leading the analysis and redesign of systems and processes, ‘selling’ new methods to management to streamline processes for more efficient ordering and reporting.Successfully rebranding services sold to schools and academies by setting up a new website with an e-commerce model, changing it from paper-based to an online system.Creating a marketing campaign including a communication plan and production of all marketing materials to promote services to target audience.Organising a trade fair to generate new business. This was a huge success and resulted in orders from several large schools and academies outside the Nottingham City boundary and improved relationships with existing customers.Arranging sales meetings with schools and academies to build new working relationships and improve existing ones.Negotiating with service providers on all aspects of contract terms, including service quality and price, ensuring that costs are achieved and that value for money principles are applied.Providing information, advice and guidance to managers, staff and schools regarding commissioning / purchasing goods and services.Carrying out tendering exercises to assist in the selection of appropriate suppliers and contractors to promote Value for Money procurement practices. Writing and presenting executive revenue reports to senior management. Line managing three apprentices and encouraging their development and career progression

Key responsibilities included:Setting up, maintaining and coordinating service events such as away days, conferences and training seminars.Providing a day to day administrative and support services to the Head of Education Traded Services and their managers.Raising purchase orders, paid and raised invoices on One World System.Delivering safeguarding across the generations training to staff from all council departments.

Key responsibilities included:Managing, training and supporting the conference and sales team.Generating new business, setting up rate strategies, corporate rates, and special offers.Carrying out invoicing and contracting.Promoting and advertising the conference and banqueting facilities and services.Generating revenue reports and presenting the figures at monthly sales meetings to senior management.Greeting clients on arrival each day and acting as the main point of contact on the conference reception desk.Carrying out regular Duty Manager shifts - overseeing the whole hotel.

Key responsibilities included: Managing the department in the Conference Managers absence.Supervising the conference porters and sales team.Chasing provisional bookings, final details and produced contracts.Dealing with enquires for both meetings and banqueting.

Key responsibilities included: Supervising the efficient and smooth running of the hotel reservation department, dealing with guest enquiries in a professional manner.Ensuring all phone calls, emails, faxes and correspondence were dealt with promptly.Ensuring I was up to date with company product knowledge and up-sold other hotel facilities to potential customers.

Position to cover maternity leave. Key Responsibilities:• Ensuring accurate and complete entries to produce National Express Tickets and Rail tickets • Establishing, updating and maintaining administrative systems, both paper and IT based• Liaising with clients, staff and guests and selling tickets for local events • Cashing up the office at the end of each shift