Emma Cumberbatch Email & Phone Number

Ashford, England, United Kingdom

Ashford, England, United Kingdom

Level 4 Diploma trained counsellor working with survivors of rape and sexual abuse in a trauma-informed capacity to ages 14+.

Administering safeguarding referrals to County designated Officers.

Reception/Administration/Petty cash & donations recording/Ordering of stationery/Updating databases/Ensuring strict confidentiality/Supporting families and children to engage in activities & training.

•Deal with up to fifty in-bound calls from customers each day• Responsible for updating and managing eight, bespoke computer benefit-related database / management systems daily •Adhere to Data Protection regulations•Correlate statistics and reports for senior Business Managers•Administer benefit advice, via telephone and face to face•Responsible for administering benefit sanctions•Adjudicate and administer benefit hardship payments•Signpost customers to relevant… Show more •Deal with up to fifty in-bound calls from customers each day• Responsible for updating and managing eight, bespoke computer benefit-related database / management systems daily •Adhere to Data Protection regulations•Correlate statistics and reports for senior Business Managers•Administer benefit advice, via telephone and face to face•Responsible for administering benefit sanctions•Adjudicate and administer benefit hardship payments•Signpost customers to relevant external Partners / organisations using my extensive knowledge of services / financial assistance available•Mentor and coach colleages Show less

•In-bound and out-bound sales calls-met and exceeded targets•Phonebook section - responsible for updating records and proof reading four phonebooks•Handled customer complaints over the telephone, responding in writing and agreed relevant compensation•Used in-house computer systems to access reports and update customer data•Ensured strict publishing deadlines were met

Entertaining guests on site as a street performer and taking part in musical/dance and ice shows as costume character.

Bachelor'S Degree, Drama With Theology And Religious Studies, Upper Second

Activities and Societies: Christian Drama Company-Director/actor. Lightning Theatre Company-Co-founder/actor/director Theatre Studies.

A Levels, Drama, Dance, Comunication Studies, A,A,B

Activities and Societies: Christian Drama Company-directing and acting in musical productions A Level Drama, Dance and Communication Studies