Emma Curtis Email and Phone Number

• Maintain and modify heavy calendar by scheduling appointments for contractors in a continuously evolving timetable. • Manage and process all budget expenses and invoices with external vendors and clients. • Implement more efficient organizational trackers to assist in managing inventory, pay, and heavy calendaring.• Track and order business materials on an as needed basis. • Provide excellent costumer service by delivering professional phone etiquette, manning the company email, and helping to problem-solve any costumer service or scheduling issues that may arise day to day.

• Coordinated and executed all administrative services within the Programming Operations department provided at The School of the New York Times including hosting guest speakers, booking of off-campus site visits, managing administrative supplies, providing meals for staff and students, and tracking petty cash expenses for all courses.• Handled travel and logistic coordination for offsite visits and events. • Managed expenses, budget, and invoice processing for various programs offered at the school. • Offered dependable support to all staff and students by managing faculty payment information and pay schedule, onboarding all new faculty for each term, conducting background checks, and acting as an approachable, points-person to trouble shoot any issues during class time.• Oversaw sensitive information with the upmost discretion, ensuring strict adherence to confidentiality protocols and data privacy standards for staff and students alike. • Carefully assisted in the preparation, execution, and clean-up of all school-based special events.• Maintained organizational systems across all departments for The School of the New York Times via various project management, organizational, and communication software.

• Carried out various administrative responsibilities on an inpatient eating disorder and co-occuring disorders mental health unit. • Maintained and updated patient charts via note-taking, filing, scanning, keeping the reception desk clean and organized and manning the unit phone.• Enforced confidentiality in regard to all sensitive patient information, abiding by HIPAA law.• Offered dependable staff and treatment team support by documenting patient daily progress, taking patient vitals, running groups, and training new employees.• Meticulously kept patients on treatment plans by monitoring meals, documenting and/or interrupting eating disorder behaviors and progress before, during, and after meals, tracked and adjusted schedules.• Monitored and carried out safety related protocols such as, diligently maintaining checks, deescalating high-stress situations, and restraining patients if needed, in a professional and supportive manner.

• Supported all administrative and customer service responsibilities within guest services including updating client profiles, data entry, manning the reception phone, giving tours of the facility, maintaining supply inventory, and providing excellent customer service to all clients.• Helped establish and define the event coordinator position through detailed tracking and note-taking and creating a resource binder for the position. • Managed a heavy calendar by scheduling provider services and building spa itineraries. • Processed all payments and invoices for both private events and guest services.• Trained all new employees in every aspect of guest services and events. • Orchestrated all private events for clients by building event itineraries, coordinating services across various departments, communicating with external vendors, managing event budgets, and carrying out all steps in the set-up, execution, and clean-up process on the day of the event.

• Provided critical administrative and social service assistance within the Family Center department at a nationally recognized family support center in the DC metro area. • Carried out all administrative duties by ensuring professional phone etiquette and manning the department email, implementing essential confidentiality practices when handling sensitive information, and producing detailed minute-taking during Family Center department meetings. • Organized and updated client profile information, handled all data entry tasks for the Family Center department, and maintained various organizational trackers using a variety of software. • Coordinated and carried out all Family Center department special events for clients. • Assisted in crisis management situations particularly involving issues around mental/behavioral health circumstances.

• Delivered high quality costumer service for both students and patrons of the Campus Recreation Center at the University of Massachusetts Lowell. • Maintained a friendly, organized, and accessible reception station for staff and patrons, by handling patron inquires, enforcing information safety protocols, and giving tours of the facility to new members. • Handled all expense transactions and membership processing. • Managed organizational systems including inventory, exercise equipment sign out, and student engagement trackers. • Aided in the coordination, set-up, and clean-up for various Campus Recreation Center events.