Emma Dalton Email & Phone Number

Toyota New York Regional Office | West Caldwell, Nj

- Work with Field Travelers to select and nominate dealership candidates for SmartPath- Assist field teams, TMNA, and consultants with pre-launch, launch, and sustainment of new and existing SmartPath dealerships- Accurately analyze and assess dealership websites and process management to guide dealership management in supporting sales and fixed operations in the attainment of e-commerce goals while maintaining working knowledge of their SEO/SEM, ELMS, and TDDS programs- Assess dealership CRM, website, fixed operations, social, and lead management systems to ensure the attainment of eCommerce goals and strategies- Maintain ongoing communication/collaboration with all field travelers (sales / service / parts) to ensure that all common action plans and goals are pursued and reviewed with dealership personnel

Lexus North American Headquarters | Plano, Tx

- Developed customized trend reports for utilization by area consultants and field travelers - Analyzed, monitored, and tracked region/district/dealer customer satisfaction performance trends- Assisted with monthly and yearly sales plans - Assisted in coordinating and executing on-site events - Shadowed field travelers who consult with other our dealer body to assist in the development of their business

High Point, North Carolina, United States

- Assised in ticketing and membership sales- Provided customer service in all areas of the museum, including exhibits, welcome desk, and gift shop- Worked collaboratively with museum staff to problem solve and ensure smooth daily operations and customer satisfaction - Maintained positive workplace environment by exhibiting a high profile and enthusiastic presence

High Point Furniture Market

High Point Furniture Market Fall 2021, Fall 2022 and Spring 2023

Topsail Beach

- Educated customers on the offerings of the coffee, wine, and beer menus, providing recommendations based on their preferences and enhancing their experience- Analyzed and effectively handled incoming customer calls, requests, and online orders, ensuring prompt and accurate service- Operated coffee bar equipment and POS system efficiently, maintaining high standards of quality and service- Created a welcoming atmosphere for customers, building rapport and fostering repeat business through exceptional service- Assisted in inventory management by monitoring stock levels and helping with ordering supplies to ensure availability of popular items- Collaborated with team members to maintain a clean and organized workspace, adhering to health and safety standards while enhancing operational efficiency

Raleigh, North Carolina, United States

- Contributed to the preparation and programming for app development- Designed and edited graphics for classes using Canva- Developed meta tags and equipment labels for enhanced organization- Launched video clips utilizing VimeOTT- Engaged with subscribers and provided updates in BarreAlley's community Facebook group

Outer Banks, North Carolina

- Served as a key holder, responsible for opening and closing the store- Addressed customer inquiries and concerns, ensuring a positive shopping experience- Managed the phone system to assist customers and coordinate store communications- Engaged in suggestive selling to enhance sales and improve customer satisfaction- Organized stock and optimized store layout for improved accessibility and presentation

Orono, Minnesota, United States

- Prepared nutritious meals and snacks while accommodating dietary preferences, ensuring the children enjoyed balanced eating habits- Provided tutoring in math and reading, fostering a supportive learning environment that helped enhance their academic skills- Designed engaging activities and organized educational field trips around Minnesota, promoting exploration and hands-on learning experiences- Transported children to sports practices and extracurricular activities, encouraging their physical development and teamwork skills

Wayzata, Minnesota, United States

- Performed bookkeeping and basic accounting tasks to support financial accuracy - Oversaw the filing system to maintain organized and accessible records- Managed incoming calls and dealership communications to facilitate smooth operations- Updated and scanned paperwork related to car deals, ensuring accuracy and completeness- Delivered license plates to customers and ensured their satisfaction with their purchases

Orono, Minnesota, United States

- Mentored and trained elementary and middle school ski students across Minnesota and Wisconsin, fostering skill development and enthusiasm for the sport- Led a team of 10 middle schoolers, promoting a dynamic curriculum that balanced fun and rigorous learning experiences- Facilitated on-hill certification exams and provided weekly progress reports to track student development- Developed a comprehensive weekly curriculum and organized targeted drills to enhance team performance

B.S.B.A Marketing, Sales And Entrepreneurship Minors

Graduated May 2023, Magna Cum Laude

Education record