Emma Dando Email & Phone Number

Wellingborough, England, United Kingdom

Wellingborough

• Providing support to the Trading Controller and Bid Manager on new tenders for high profile clients • Providing administrative support to the National Account Managers.

• Organisation and management of the Daily Collections for our clients using a bespoke software system.• Providing professional and effective assistance to our clients with any queries and complaints, while resolving these with the least impact on our clients daily business routine.• Liasing with both Sales Representatives and the Collections Team to ensure the highest standards of service are maintained for our customers.• Compiling the daily and weekly forecasts of volumes per… Show more • Organisation and management of the Daily Collections for our clients using a bespoke software system.• Providing professional and effective assistance to our clients with any queries and complaints, while resolving these with the least impact on our clients daily business routine.• Liasing with both Sales Representatives and the Collections Team to ensure the highest standards of service are maintained for our customers.• Compiling the daily and weekly forecasts of volumes per product and reporting these both to the local area management team and to the national team as necessary. Show less

• Providing both professional and practical help to the Racehorse Owner and dealing with enquiries as required.• Liasing with both staff and management within the company, also externally with the British Horseracing Authority and foreign Turf Authorities, reporting information or advising on departmental procedures as required both orally and written.• Providing support to Owners both over the telephone and during visits to the office to resolve any issues or to assist in the… Show more • Providing both professional and practical help to the Racehorse Owner and dealing with enquiries as required.• Liasing with both staff and management within the company, also externally with the British Horseracing Authority and foreign Turf Authorities, reporting information or advising on departmental procedures as required both orally and written.• Providing support to Owners both over the telephone and during visits to the office to resolve any issues or to assist in the registration process.• Ensuring that registrations were completed within the 48hr deadline.• Providing support and maintaining good client relations between Trainers assisting them where possible and resolving any queries they may have.• Compiling data records (excel) on registered owners on a monthly basis.• Assisting in organising the Trainers Open Days. This included meeting and greeting the new trainers upon their arrival to the Wellingborough office, giving a tour of the facilities and answering any questions they may have regarding the individual departments. Also liaising with the canteen to provide a suitable lunchtime buffet. Show less

• Liasing with both staff and management, reporting information or advising as required both orally and written• Providing both professional and practical help to the customer and dealing with scanning, microfilming and general filing as required.• Responsible for two junior members of staff. Including organising staff rotas and ensuring all deadlines were met.• Providing relief cover for Directors P.A.’s during absences. Compiling and distributing memos, e-mails and letters from… Show more • Liasing with both staff and management, reporting information or advising as required both orally and written• Providing both professional and practical help to the customer and dealing with scanning, microfilming and general filing as required.• Responsible for two junior members of staff. Including organising staff rotas and ensuring all deadlines were met.• Providing relief cover for Directors P.A.’s during absences. Compiling and distributing memos, e-mails and letters from the Chairman and Directors. Show less

Moulton Park

• Liaising with new and existing customers, giving quotes and following up customer deliveries through the order tracking system• Resolving complaints quickly and to the satisfaction of the customer. • Company First Aider• Assisting the Sales Director in processing of Sales Tenders to clients.• Meeting and Greeting clients to the office to view Vending Machines.

Moulton Park

General Administrative and Telephone Duties