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Emma Daquin Tchoffo is listed as Customer Service Specialist | 7+ Years Experience in Multi-Channel Support, Client Retention, and Technical Troubleshooting | Focused on Driving Customer Satisfaction at USAA, a company with 29781 employees, based in Houston, Texas, United States. AeroLeads shows a matched LinkedIn profile for Emma Daquin Tchoffo.
Emma Daquin Tchoffo previously worked as Customer Support Specialist at Usaa and Member Service Representative at Chevron. Emma Daquin Tchoffo holds Bachelor Of Science - Bs, Computer Science, 3.2 from University Of Douala.
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Customer-focused professional with over 7 years of experience in delivering top-tier customer support across technical, financial, and corporate sectors. I thrive in fast-paced environments, where my ability to manage multi-channel support, resolve complex issues, and exceed customer satisfaction KPIs makes a tangible difference.I have a strong background in leveraging CRM systems like Salesforce and Zendesk to ensure seamless operations and deliver a positive customer experience. I'm passionate about continuous improvement, not just in customer retention and issue resolution, but also in process optimization and workflow efficiency.Currently seeking opportunities to bring my experience and skills to a customer-centric organization that values proactive solutions and cross-functional collaboration.
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San Antonio, Texas, United States
- Manage multi-channel support (phone, email, chat) for technical and account-related inquiries.- Achieve 95% first-contact resolution with an average customer satisfaction rating of 98%.- Collaborate with cross-functional teams to address recurring technical issues, reducing escalations by 20%.- Mentor and train new staff members to increase team.
Houston, Texas, United States
- Provided high-level customer support for billing, account management, and product-related queries.- Enhanced support processes, reducing call handling time by 25% and improving customer retention by 10%.- Consistently maintained a 97% resolution rate in handling customer inquiries.
Houston, Texas, United States
- Provided excellent front-line customer support, consistently exceeding satisfaction and resolution KPIs.- Played a role in cross-selling and upselling bank services, driving a 15% increase in account upgrades.- Earned multiple “Employee of the Month” awards for outstanding performance.
Other employees you can reach at usaa.com. View company contacts for 29781 employees →
Jayesh More
Colleague at Usaa
San Antonio, Texas, United States, United States
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TD
Tim D
Colleague at Usaa
Portland, Maine, United States, United States
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MS
Matt Sinclair
Colleague at Usaa
San Antonio, Texas, United States, United States
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YA
Yinka Atanda, Mba, Cams
Colleague at Usaa
Dallas, Texas, United States, United States
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LM
Lawrence Mimun
Colleague at Usaa
San Antonio, Texas Metropolitan Area, United States
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CC
Cherie Cherie
Colleague at Usaa
Seminole, Florida, United States, United States
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BC
Brian Christiansen
Colleague at Usaa
San Antonio, Texas Metropolitan Area, United States
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FT
Frank Tasnadi
Colleague at Usaa
Greater Phoenix Area, United States
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TB
Thalia Benavidez
Colleague at Usaa
San Antonio, Texas, United States, United States
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TT
Trisha Talamantez
Colleague at Usaa
San Antonio, Texas, United States, United States
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Activities and Societies: Reading, Martial Art, Meditation, Movies, Research
Activities and Societies: martial arts
Quick answers generated from the profile data available on this page.
Emma Daquin Tchoffo works for USAA.
Emma Daquin Tchoffo is listed as Customer Service Specialist | 7+ Years Experience in Multi-Channel Support, Client Retention, and Technical Troubleshooting | Focused on Driving Customer Satisfaction at USAA.
Emma Daquin Tchoffo is based in Houston, Texas, United States while working with USAA.
Emma Daquin Tchoffo has worked for Usaa, Chevron, and Wells Fargo.
Emma Daquin Tchoffo's colleagues at USAA include Jayesh More, Tim D, Matt Sinclair, Yinka Atanda, Mba, Cams, and Lawrence Mimun.
You can use AeroLeads to view verified contact signals for Emma Daquin Tchoffo at USAA, including work email, phone, and LinkedIn data when available.
Emma Daquin Tchoffo holds Bachelor Of Science - Bs, Computer Science, 3.2 from University Of Douala.
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