-Manage our customer review program, supporting reputation management and lead generation-Provide logistical and promotional support on Product Marketing’s customer campaigns and content-Project manage customer interviews onsite and at events-Plan and execute social posts, amplifying customer assets-Support onsite at customer events and share our successes on social media-Internal amplification of Customer and Product Marketing activity, circulating content for enablement and increasing awareness of our team’s output

-Assist the sales team by providing data, insights, and planning, targeting specific demographics and locations-Create sales collateral to generate leads for the sales team-Pitch, write, and circulate articles for the company website-Strategize and execute content for the company’s social media channels-Act as project lead for annual marketing updates, inventory audits, and other recurring projects-Compile, send, and report on our bi-weekly customer newsletter-Conduct market and industry research to assist in sales

-Conduct and compile research on competitors’ websites and social media pages to improve customer experience and engagement -Create and schedule social media posts on Facebook and Pinterest-Extract data from Google Analytics, our ESP, and Facebook Business Manager to report on KPIs for email marketing campaigns and social media performance-Analyze customer feedback on our products from customer reviews, phone calls, and online surveys-Research and proactively strategize new social media tactics to grow our social media follower base-QA Jambu.com to identify any issues when new features and programs (i.e. loyalty and referral) are released-Upload product photography and videos to the back-end of our shopping platform-Brainstorm ideas, research, and draft copy for email marketing campaigns-Perform analysis on different customer segments within our ESP to ascertain what type of content, subject lines, and promotions each segment should receive-Review, approve, and tag User Generated Content to be displayed on our interactive gallery and product pages

-Assisted in publicizing performances and events for a range of performing arts clients-Crafted individualized pitches and reached out to the appropriate media outlets-Fielded media requests and helped coordinate interviews, including providing visuals and managing press lists-Drafted and edited press releases-Tracked coverage and developed monthly reports to deliver to clients using Coverage Book

-Used OpenTable application-Performed hostess duties for opening and closing the restaurant-Managed the phone, including helping guests with inquiries, making reservations, and calling guests to confirm reservations-Greeted, checked-in, and seated guests at tables-Worked the coat check, checking in and retrieving items for guests

-Strategized social media tactics for Pinterest and Instagram accounts to grow followers and engagement-Posted a curation of images on a brand’s Instagram account-Researched potential clients and organized current client list, using Excel and LinkedIn-Used Adobe InDesign to organize images for future trend forecasts categories