Planning And Scheduling Coordinator
Current-Take responsibility for effective scheduling for all auditing activities utilising an active resource management approach, working closely with Auditors assigned to Accounts, with a focus on cost-effectiveness and a right-first-time approach.- Effectively manage client’s requirements in line with business needs, including date and personal changes, cancellation requests and general audit rescheduling (Processing of invoicing relating to client cancellations)Contact clients & key stakeholders via phone and email to communicate and arrange agreed dates for service delivery.- Key member of the team taking phone calls from auditors and clients resolving any issues and/or booking dates before escalation.- Optimise auditor utilisation.- Spot and support the requirements of auditor upskilling.- Identify opportunities to rearrange auditor diaries to support clients and business needs.- Work collaboratively with peers and the wider business to address client requirements and resolve client and consultant issues.- Work collaboratively with Finance and Shared Services function to ensure effective finance management - take ownership of supplying relevant invoicing information and liaison with clients to resolve invoicing and payment queries.- Liaise with Technical department to ensure technical checks are completed when necessary and to resolve client queries.- Excellent communication skills with Consultants, Clients and internallyProcess client retention and following de-registrations as required.- Any other duties as assigned by line management.
