Emma Dickson

Emma Dickson Email and Phone Number

Service Delivery Manager @ HM Revenue & Customs
Manchester, GB
Emma Dickson's Location
Manchester, England, United Kingdom, United Kingdom
Emma Dickson's Contact Details
About Emma Dickson

PROFILE:• A highly motivated, flexible and industry recognised senior leader in IT Operations with extensive experience of managing Large IT Service and Technical Support Teams.• A strong and capable senior leader, responsible for managing up to 300 + FTE in both the private and public sector.• Significant experience of leading Service Desks, Major Incident & Problem Management, Change & Release Management, SACM, Service Innovation & CSI teams.• Experienced in designing, implementing and growing new functions at the Home Office including a 24/7 Cyber Operations Centre and a 24/7 IT Operational Command Centre.• Experience of implementing new toolsets e.g. ServiceNow and supporting IT teams and colleagues to adopt new IT service offerings in previous roles• Now currently functional owner of a 22 FTE Service Now product team who deliver and develop the Home Office Strategic ServiceNow platform.• Experience of working in internal organisations accountable for key Stakeholder Relationship Management and Supplier Management.• Experience of IT operations as a Managed Service Provider in two different organisations, acting as the main service interface for high profile clients. • Accountable for shaping organisational design and implementing organisational changes to deliver the optimum Target Operating Model KEY QUALIFICATIONS & EXPERIENCE:ITIL v3 Lifecycle certificatesITIL 4 FoundationITIL 4 Managing Professional Certificate in SIAM®MA General Degree (History, French, Business Studies)

Emma Dickson's Current Company Details
HM Revenue & Customs

Hm Revenue & Customs

View
Service Delivery Manager
Manchester, GB
Website:
gov.uk/HMRC
Employees:
24632
Emma Dickson Work Experience Details
  • Hm Revenue & Customs
    Service Delivery Manager
    Hm Revenue & Customs
    Manchester, Gb
    View
  • Ministry Of Justice Uk
    Head Of Service Operations
    Ministry Of Justice Uk Mar 2024 - Oct 2024
    London, Gb
    View
  • Career Break
    Travel
    Career Break Jan 2023 - Feb 2024
  • Uk Home Office
    Head Of Service Management
    Uk Home Office Oct 2020 - Jan 2023
    London, Gb
    View
  • Uk Home Office
    Head Of Enterprise Service Operations
    Uk Home Office Nov 2017 - Oct 2020
    London, Gb
    View
  • Mag (Airports Group)
    Head Of It Service Operations
    Mag (Airports Group) Dec 2015 - Nov 2017
    Manchester, Gb
    View
  • Ricoh Uk
    Head Of It Service Delivery
    Ricoh Uk Jun 2014 - Nov 2015
    Northampton, England, Gb
    View
  • Co-Op
    Head Of It Service Desk Operations
    Co-Op Jun 2013 - Jun 2014
    Manchester, England, Gb
    View
  • The Heineken Company
    It Service Operations Manager
    The Heineken Company May 2011 - Jun 2013
    Amsterdam, Nl
    View
  • Redstone Converged Solutions
    It Service Delivery Manager
    Redstone Converged Solutions May 2007 - May 2011
    London, Gb
    View
  • Vertex Data Science
    Contact Centre Manager
    Vertex Data Science Aug 2003 - Apr 2007
    London, Gb
    View
  • Vertex Data Science
    Contact Centre Project Manager
    Vertex Data Science Apr 2001 - Aug 2003
    London, Gb
    View
  • Vertex Data Science
    Contact Centre Team Manager
    Vertex Data Science Jun 1999 - Apr 2001
    London, Gb
    View

Emma Dickson Skills

Service Delivery Itil Management Service Desk Team Management Change Management Crm Service Management It Service Management Incident Management Call Centers Strategic Leadership Outsourcing Human Resources Contact Centers Employee Training Operations Management Leadership Performance Management Strategy Project Management Customer Satisfaction Process Improvement Team Leadership Stakeholder Management Training Troubleshooting Recruiting It Management Sla Problem Management Information Technology Technical Support Outsourcing Management Erp Customer Service Management Project Delivery It Strategy It Operations Prince2 Analysis Vendor Management Service Improvement Coaching Infrastructure Business Process Improvement People Management Contact Centre Hr Training And Development

Emma Dickson Education Details

  • The University Of Edinburgh
    The University Of Edinburgh
    French Studies & History
  • St Serf'S School, Edinburgh
    St Serf'S School, Edinburgh
    High School

Frequently Asked Questions about Emma Dickson

What company does Emma Dickson work for?

Emma Dickson works for Hm Revenue & Customs

What is Emma Dickson's role at the current company?

Emma Dickson's current role is Service Delivery Manager.

What is Emma Dickson's email address?

Emma Dickson's email address is em****@****ve.coop

What is Emma Dickson's direct phone number?

Emma Dickson's direct phone number is +4487127*****

What schools did Emma Dickson attend?

Emma Dickson attended The University Of Edinburgh, St Serf's School, Edinburgh.

What skills is Emma Dickson known for?

Emma Dickson has skills like Service Delivery, Itil, Management, Service Desk, Team Management, Change Management, Crm, Service Management, It Service Management, Incident Management, Call Centers, Strategic Leadership.

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