Emma Dimsey Email and Phone Number

I help guests find their perfect holiday. My role here involves answering enquiries & taking bookings for cottage holidays throughout Norfolk via live chat, emails, phone calls and face to face. Liaising with Owners , moving guest bookings , cancellations, taking security deposits & balance payments. Interacting with & helping guests with any needs they might have. I use Microsoft Excel, Word & outlook daily as well as Supercontrol.

Diploma gained in Interior design

Working as part of a team servicing the needs of hundreds of transport companies requiring sickness & holiday cover. Carried out interviews on a daily basis, visited clients. Had an on call service & took in turns having this to help clients needs 24-7.

My job varied from checking in passengers , meeting & boarding flights, I even drove the bus on the airfield ! I helped those with special needs & I was first aid trained.

Handling customers enquiries both face to face & over the phone. Mainly Long haul tailor made holidays & flight only. Using Galileo , Worldspan & Viewdata.

Was MyTravel holidays - It was mainly package holiday enquiries & bookings. I was the Thailand specialist here having backpacked around there.

Went travelling for a year exploring Thailand, Australia , New Zealand , Fiji, USA - had the most amazing time !

Was a Call centre environment. I started my career here as a European Travel Consultant - Arranging Timeshare holiday exchanges, completing members holiday requirements ie flight reservations, car hire, insurance ensuring total customer satisfaction.Then progressed to the CUC department- handling calls of Gold cardholders from the Royal bank of Scotland & NatWest banks. A wide variety of travel requirements ranging throughout the spectrum from ferry reservations to tailor made holidays.