• Executing key aspects of COVID-19 response, including development of surge staffing plan and COVID-19 notification workflows; rapid expansion of LAMC’s telehealth capabilities; and supporting ambulatory care re-entry • Recipient of American Medical Association Practice Transformation Grant in 2019; executing project to understand the relationship between physician well-being and in basket support• Manage a Project Management Office with six staff and eight matrixed staff; successes include on-time completion of LAMC’s first “NextGeneration” medical office building; exceeding regional clinical quality goals from 2016-2019; and exceeding regional telehealth goals in 2020

• Developed a project management office that resulted in more effective oversight of project processes; better alignment between organizational priorities and project work; enhanced growth and development opportunities for 9 project managers within the department and 8 matrixed project managers; and improved project outcomes• Managed a team of 4 project managers focused on clinic flow management and point-of-care preventive screenings across all LAMC outpatient departments; results included maintenance of top quartile performance for point-of-care preventive screening measures for past two years; exceeding regional 2016 and 2017 goals on a physician survey designed to assess perceptions of module and in basket support; and 2nd lowest primary care in basket volumes in region in 2017

• Helped KP Northern California retain its market-leading Star Rating performance across NCQA, Medicare Stars, Covered California, and California’s Office of the Patient Advocate report cards through development and execution of strategies to improve performance on key outpatient quality indicators across all 21 Northern California medical centers • Ensured QOS staff ability to respond to changing healthcare dynamics through development and execution of innovation and performance improvement skills-building labs • Developed standard, streamlined EHR documentation tools for multi-disciplinary palliative care consults • Successfully spread program to improve partnerships between adult primary care MAs and physicians across the Northern California region • Developed region-wide strategic plan to improve adult primary care services that incorporated front-line feedback from physicians in all 15 Northern California service areas

• Improved end-of-life care outcomes for KP’s Northern California members through implementation of the first wave of KP’s standard approach to advance care planning• Decreased rates of hospital-acquired pneumonia through spread project focused on standard bundle of preventive measures • Improved care for KP members with neurological disorders through regional strategy development, oversight re-design, and executing a portfolio of performance improvement projects

• Develop curriculum and lecture on key concepts in strategic planning and leadership for the Online MPH (OOMPH) program

• Developed and executed a strategy to grow IHA’s role as a policy influencer in California through the production of issue briefs, white papers, and articles; information dissemination and education focused on healthcare policy makers; and organizing industry-wide conferences and briefings • Drove improvements in transparency of Medi-Cal managed care provider performance data through current state assessment of performance measurement programs in Medi-Cal, which led to expansion of IHA’s performance measurement program to Medi-Cal providers

• Co-wrote a series of issue briefs that improved industry understanding of implantable device price variation and its implication on surgical costs in California hospitals, providing academic support for new payment models such as bundled payments

• Researched and conducted analyses to support the legislative priorities of Senator Murray; contributed to the drafting of S-236 (2008), An Act to Amend the Financial Administration Act of Canada.