Emma Drewett Email and Phone Number

Weekly and Monthly Reporting• Collating data & generating outputs using analytic tools, complying strict data management rules.• Communicating to LBG leaders & their teams reliable & relevant reporting of key metrics for the Branch Network so that they can manage the business & help Britain prosper.• Improving task list, processes & notes refine weekly reporting.• Liaise with Stakeholder to ensure the data & outputs meet business needs adding future developments to project list.• 90 day sprints on projects to deliver at pace. Reviewed weekly to ensure deliverables are achieved.• Create Specialist lending dashboard in line with business needs, liaising with stakeholders to ensure business needs were met.• Create Data Definitions, reviewing all measure codes used in reporting, detailing data source, definition, friendly names to provide a useful reference point utilised by team.• Sharing knowledge & expertise with team members to ensure improvements are made in the best way.• Explore better reporting solutions to improve customer experience.Women in Finance – Ready Now Grade D Program• Selected to attend program as best talent in Finance from a large number of applicants.• Leader of cohort, ensuring team are on track with course deliverables.• Attend & participate in modules & deliver pre course work.

Wind-down• Produced & improved Share Dealing wind-down plan considering business implications & customer requirements over an 18 month period.o Meeting with Senior Managers to review plan & update live so impacts could be assessed in the moment.• 2022 Financial Conduct Authority (FCA) Thematic review: Observations on wind-down planning.o Guidance reviewed alongside FCA Wind-down planning guide.o Implementation of visuals to improve decision making of board.o Committee paper written to list key themes & action for Share dealing.• Improvements made to Material Harm Risk scenarios.o Transferred templates to excel which enables easier consolidation. Created teams drive to enable multiple stakeholder update, including improved quarterly audit.o Meeting arranged with stakeholders to review scenarios & understand “what keeps you awake at night?”.•Regulatory Reporting• Successful implementation of new FCA regulatory reporting (MIFIPRU) process in January 2022.o Navigated FCA rule book to ensure correct reporting of K factors for month end & quarterly regulatory reporting.o Process implemented with automatic update of K-factors to reduce errors & time to produce.o Collaborated with Treasury & Reporting team to ensure all elements completed by WD6 for Board Reporting.o Graphs introduced to show monthly trends & 3 months prediction.• Daily monitoring set up in Power BI for Share builder Market Value & K-TCD (Trading Counterparty Default).• 2021 Reporting CoRep monthly & completing quarter FCA returns. Completion & walk through with Senior managers to explain key movements prior to submission.• 2021 Annual ICAAP (Internal capital adequacy assessment processes) updated to assess risks to capital as part of the annual SREP.

PCA & BB Visa & Apple Pay.• Deep dive of complex processes including annual visa rebate, created an aligned, simplified process with clear outputs.• Monthly reconciliation of invoices & allocation to other business areas with provisions made for outstanding bills.• Annual Jackson rebate reconciliation & accruals.•BB Month End.• Production of MMR at various points in ME, including updating & maintenance of Access & transitioning the report to TM1.• Responsibility for BB Income ensuring all processes streamlined & risks reduced by introducing controls & checks.• Highlighting issues to manager & collaboratively resolving.• Implementing “What How Who” process to improve control, knowledge & track MOM movements by transaction type in all P&L nominals. Monthly Control meeting with Senior Manager to explain significant monthly movements & sign off Attestation.

• Review of daily flows by Jaw using data from Business Objects for Fixed & ISA products. Making calls (prediction of where the final month end position will land) & risks in offsetting Jaws to create & submit latest view which was used to drive pricing changes. • Production & presentation of fortnightly Trading presentation for ISA & Fixed explaining calls & risks. Manual overlay of latest price changes. Creating additional analysis on customer behaviour.• Implementation & update of Stay, Switch, Go analysis by product & term for ISA & Fixed.• Simplification & improvement of ISA & Fixed trading files to improve accuracy by creating reconciliations & streamlining to allow for a quick update removing unused sheets & data.• Production of quarterly forecast for Fixed & ISA updating with actuals & overlaying known pricing changes. Forward looking maturity data to ensure correct assumptions for Stay, Switch, Go. Walking senior leadership team & finance through latest forecast explaining assumptions.

• Production of the monthly Savings Margin Movement Schedule with insightful commentary presenting to senior leadership explaining product & margin movement. Collaboratively working with stakeholders to drive schedule improvements; automation of BO reports, full pack redesign & accuracy enhancement (resolving long standing issues), introduction of Stay, Switch, Go analysis & process notes for team cross training. Monthly deep dives into spikes to explain product activity. Collaboratively working with project team for TM1 implementation.• Responsible for the Savings Relationship Brands Income month end. Reviewing & simplifying the existing process reducing risks by improved reconciliations & collaboratively working with the project team for TM1 implementation. Collaboratively working with team to resolve month end issues.• Deep dive into long standing issues where Spot & Average balances were not aligned which were resolved by journal & RAF. Deep dive to understand issue impacting Z1, Z2 & Z3 ledgers linking in with ledger experts for guidance. Production of report to explain the issue & resolution.

• Enhanced the quality of deliverables on the AVA Cost process. Achieved through building knowledge of the Wealth business & processes, raising risks & issues. I have initiated cross team working with Business Partners & PCA, achieved through the facilitation of calls, agreement of actions and execution of deliverables e.g. analysis, yearend outturn forecast (receiving positive feedback from Business Partners and a reward) also simplification of process & update of procedures notes. I have worked closely with the Business Partners to ensure robust forecasting.• Invested time to fully understanding the Value Share process identifying issues with the Insurance process and errors within the Wealth translator. I initiated calls with stakeholders to discuss & resolve issues. Following the removal of new business; I ensured that this risk was communicated to all relevant parties. I have worked closely with the Balance Sheet team to resolve breaks & improve the process with a full reconciliation to the Translator file ensuring a joined up approach.• Through reconciliation of source documents; I fully understand the Estates process. I identified errors with FBS postings & put a resolution in place, ensuring income was reallocated to give confidence in the month end results. Overhaul of the month end process amalgamating Journals & simplifying the process thereby saving time. I introduced an actual v budget comparison to facilitate the provision of variance commentary. Key to the Fiduciary process enhancements was my identification of a risk relating to invoices which were not validated prior to payment. Processes have now been put in place with the appropriate parties to ensure invoice validation.• Worked collaboratively to produce a cross training timetable, to agree ownership, proactively setting up meetings & forward thinking to highlighting further training needs due to staff illness. Worked with Tim Moore to ensure all tasks for July ME were completed.

• Created month end Severance and Legal process (Payroll, SAP and Oracle) for four business areas, incorporating macros to minimise errors and ensure a quick update. Coached FBS when process handed over. Initiated Penna costs recharge directly to projects (received Stars award). Insightful analysis provided to Managers to explain variances and costs.• Deep dive into CMU7 (IT) costs in Connect (£10m Budget) for 2013 - 2015. Manipulating vast data to produce analysis, track payments, billing patterns and source. This improved the accuracy of accruals and forecasting.• Deep dive into CMU 8 (Postage and Stationery) including spend by type and WBS codes. Worked with Connect to understand the true spend for 2015 and identify cost savings (received Stars reward).• Led monthly stakeholder meeting with Connect on Telephony, Postage and Stationery costs to discuss latest view of costs. Investigation and challenge of unknown bills.• Monthly analysis of HCB FTE and average salaries. Existing model simplified and developed to include insightful commentary on trends and movements to understand the key issues and likely over or under spends (received award).• Ownership of Access database and month end reporting for HCB. Completing significant Branch and Mortgage Channel restructures which included updating Access database and other output reports resolving complex macro issues, receiving Star Award.

• Working closely with divisional planning colleagues producing value add commercial insight, articulating the key income drivers vs. Budget to Retail FD and senior leadership team.• Developed and successfully implemented an Access database which eliminated data issues and complexities in addition to streamlining the output.• Ownership of the seeding of Other Operating Income Actuals into Hyperion Planning system. Liaising with key Business stakeholders to gain approval / sign off.• Ongoing Value Share process management between Retail and Insurance to ensure alignment of sales of Insurance products. Communicating key dates, responsibilities, resolving issues, and confirming the interlocked value share to Group Finance.• Produced Retail weekly KPI information for AHO’s Office including KPI's from Retail and insight where required.• Project managed the revitalisation of 3rd Floor Collinsons, by securing a £50k budget from Senior Management, setting up and leading a team of representatives which covered all teams across the floor and managed external contractors in relation to negotiation of costs and to ensure the delivery remained on track). The project was delivered on time, within budget and to excellent quality. I received excellent feedback and a £200 reward put forward by Martin Hey and Duncan Asker.• Successfully designed and implemented a fully functional SharePoint site for Retail Finance’s band E Job Shadowing project. Designed the SharePoint site’s feedback reporting suite and promoted the project by presenting to Heads of Finance and Senior Management to gain support and buy in, and to raise the site’s profile. This led to a group reward of £200 each put forward by Peter Finnie.

• Negotiated and secured the required budget (£'s and FTE) for the Mortgage Channel when separated from the Network in 2008.• Established the month end process and Management Information in line with Finance and Senior team deadlines and requirements, adapting to meet business needs. Reviewed and developed monthly Regional MI to improve production and time saving each month end.• Produced insightful commentary for Senior Team and Finance, which explained variances, issues and action needed.• Completed the Budget and Forecast for the Mortgage Channel, securing the required budget for plans and worked with the finance team to secure required additional budget for the Mortgage Channel CTC's (Fleet, Procurement and Share related costs) and new T&C's.• Supported, influenced and guided Field Planning Managers, by monthly conference call, facilitating quarterly meetings with key stakeholders where issues could be raised and resolved.• Developed, implemented and communicated a Finance Guide for all colleagues in the Mortgage Channel which included policy and procedures for Travel, Procurement, Fleet and the processing of Invoices / Expenses.