Emma Easter Email & Phone Number

Wales, United Kingdom

Handcrafted bags, purses and accessories made in the heart of Rhondda, South Wales.

In my role as a branch manager and auxiliary nurse at a veterinary practice, I oversaw daily operations and ensured high standards of care for both animals and clients through a blend of administrative, managerial, and clinical tasks.As a branch manager, I held keyholder responsibilities, securing the premises and managing daily financial transactions, such as cashing up and reconciling accounts. I handled the ordering of all medications, including controlled substances, maintaining adequate stock levels. Resolving customer complaints efficiently was crucial, ensuring client satisfaction and a positive practice reputation. I ensured adherence to health and safety standards, performing regular temperature checks, fire alarm tests, and maintaining RCVS compliance. Additionally, I liaised with insurance companies, pet crematoriums, and other veterinary practices for referrals, fostering strong professional relationships. I managed branch staffing, including scheduling, training, and performance evaluations, ensuring a motivated and effective team. As the designated first aider and fire marshal, I was responsible for the safety and well-being of both staff and clients.As an auxiliary nurse, I managed reception duties, booking appointments, handling telephone enquiries, and managing prescription requests, ensuring a seamless client experience. I provided basic animal care, including cleaning bedding, feeding, and monitoring health, alerting veterinary staff to any concerns. Maintaining branch hygiene and cleanliness, including sterilising equipment, was essential. I supported clients during challenging times, such as end-of-life care, offering compassionate assistance. Additionally, I input data into the practice’s veterinary database, ensuring accurate patient records. I prioritised tasks based on urgency, addressing critical needs promptly.

Blackwood, Caerphilly, United Kingdom

Professional Training in Commercial Dog Grooming.

Worked as an In Work Mentor enabling individuals with extra support needs to overcome barriers to employment via one to one training.