Emma Edmonds Email & Phone Number

Newcastle, New South Wales, Australia

Charlestown, New South Wales, Australia

Identification of process Improvements & implementation. Including the transition of two CRMs to one & build of a new website to reduce expenditure & efficiency. General administration, marketing & copywriting.

Pokolbin, New South Wales, Australia

Print, Digital & Event coordination.

Newcastle, Australia

Sydney, Australia

Brisbane, Australia

Assisted with the assessment of approximately 6, 000 teacher applications annuallyManaged back scanning audit of over 80 000 files Created procedures training manual for Registration OfficersUpdated changes to marketing collateral, website and working templates to achieve efficiencies in process and increase client satisfaction

Brisbane, Australia

Preparation of communication materials, reports and ministerial briefingsCoordinated accommodation, travel, meals and learning outcomes for 120 attendees Liaised with key stakeholders to coordinate program, marketing, presenters and exhibitors for the cross sectional 2011 School Safety ConferencePreparation of event project report, budget forecasting.

Sydney, Australia

Successfully implemented a customer service culture to improve the department’s mystery shopping scores from an average of 45% to over 70% in nine monthsDaily auditing of club banking Management of customer retention and fortnightly arrears payments in line with Virgin policy, privacy legislation and departmental key performance indicators (KPI)Management.

Bonville, Australia

Coordination of flights and accommodation for visiting VIP’s and celebritiesWebsite redesign Updated sales collateral for various market segments in print and electronic formPrepared proposals to local council regarding new development and road signageOversaw budgeting, scheduling, sourcing and purchasing of goods for hotel refurbishment

London, United Kingdom

Promoted from membership sales position, to full time Duty Manager to Front of House Manager, within twelve months Daily management of customer relations – approximately 1000 member visits per dayManagement of eight direct reportsAssisted in the coordination of a £1 million pound club refurbishmentImplement and administer change management plan Maintain a.

Gold Coast, Australia

Worked as part of Golf & Sport operational team in coordinating and running of the ‘Australian Ladies Masters Golf Tournament’Won ‘Employee of the Month’ awardCreated and executed sales and marketing planImplemented past golf events database and communications strategy for follow-up, which resulted in 20 new bookings in a four month period

Bonville, Australia

Sales and coordination of all events - conferences, golf events, corporate dinners and weddingsDesigned and implemented new procedures and templates for all sales and eventsCreated a Bridal Expo with over 20 exhibitors and 600 visitors, which has grown and continues stillCoordinated an offsite gala dinner for 450 people in a remote area of the golf.

Gold Coast, Australia

Assistant to Director of Sales and Marketing and four Business Development ManagersIntegral member of team that increased hotel occupancy from an average 22% to over 75%Return on investment reporting on all advertised campaigns, assisted in yeild managementCoordinated conference familiarisations, VIP bookings, photo and television shootsAccount management.

Gold Coast, Australia