Identification of process Improvements & implementation. Including the transition of two CRMs to one & build of a new website to reduce expenditure & efficiency. General administration, marketing & copywriting.

Print, Digital & Event coordination.

Assisted with the assessment of approximately 6, 000 teacher applications annuallyManaged back scanning audit of over 80 000 files Created procedures training manual for Registration OfficersUpdated changes to marketing collateral, website and working templates to achieve efficiencies in process and increase client satisfaction

Preparation of communication materials, reports and ministerial briefingsCoordinated accommodation, travel, meals and learning outcomes for 120 attendees Liaised with key stakeholders to coordinate program, marketing, presenters and exhibitors for the cross sectional 2011 School Safety ConferencePreparation of event project report, budget forecasting, delegate program folders and event orderNegotiated products and services for events

Successfully implemented a customer service culture to improve the department’s mystery shopping scores from an average of 45% to over 70% in nine monthsDaily auditing of club banking Management of customer retention and fortnightly arrears payments in line with Virgin policy, privacy legislation and departmental key performance indicators (KPI)Management and mentoring of ten customer service and office staff Sales and promotion of club services, facilities and memberships

Coordination of flights and accommodation for visiting VIP’s and celebritiesWebsite redesign Updated sales collateral for various market segments in print and electronic formPrepared proposals to local council regarding new development and road signageOversaw budgeting, scheduling, sourcing and purchasing of goods for hotel refurbishment

Promoted from membership sales position, to full time Duty Manager to Front of House Manager, within twelve months Daily management of customer relations – approximately 1000 member visits per dayManagement of eight direct reportsAssisted in the coordination of a £1 million pound club refurbishmentImplement and administer change management plan Maintain a high level of brand and customer service standardsConducted staff and management mediation during club takeoverCoordinated evacuation of members during flooding of the club (twice!)

Worked as part of Golf & Sport operational team in coordinating and running of the ‘Australian Ladies Masters Golf Tournament’Won ‘Employee of the Month’ awardCreated and executed sales and marketing planImplemented past golf events database and communications strategy for follow-up, which resulted in 20 new bookings in a four month period

Sales and coordination of all events - conferences, golf events, corporate dinners and weddingsDesigned and implemented new procedures and templates for all sales and eventsCreated a Bridal Expo with over 20 exhibitors and 600 visitors, which has grown and continues stillCoordinated an offsite gala dinner for 450 people in a remote area of the golf courseResort won ‘Functions Venue of Year’Created marketing material for each market segment

Assistant to Director of Sales and Marketing and four Business Development ManagersIntegral member of team that increased hotel occupancy from an average 22% to over 75%Return on investment reporting on all advertised campaigns, assisted in yeild managementCoordinated conference familiarisations, VIP bookings, photo and television shootsAccount management of wholesalers, travel agents and online providersCreated hotel sales collateral in line with company graphic guidelinesCoordinated small meetings and conferencesAssisted with design and implementation of communication strategy