Emma Egan Email & Phone Number

Stratford-Upon-Avon, Warwickshire, United Kingdom

Stratford Upon Avon

• Coordinates regular meetings with Subject Matter Experts to review and analyse cases, which are currently unable to progress, to find a solution to help drive caseloads down and in turn create more profit for the business.• Assist with the implementation of new projects by working with different teams within the business to ensure the objectives are met within an agreed timescale and budget.• Assist the finance team to review client monies to ensure the correct billing has been applied and that the monies are distributed in accordance to the Law. • Carry out a thorough Legal and Financial review of an estate to mitigate any risk to the business and ensure the Estate has been administered correctly.

Stratford Upon Avon

• Supported in the day-to-day management of the team including monitoring timekeeping, absence, managing individual and overall team performance, dealing with staff issues such as performance improvement and disciplinary issues. • In order to meet internal business targets I regularly undertook case audits, reviewed procedures to see where enhancements or exceptions can be made, as well as making sure that these are implemented throughout the operation.• Assisted with the training of new members of the team and the development of existing staff to ensure that training plans are followed and completed within the specified timescales.

Stratford-Upon-Avon, Warwickshire, United Kingdom

• Provided a comprehensive Probate Service on behalf of the Personal Representatives of the estate. I was managing on average 70 cases and this required me to be fully conversant with the law and practices relating to estate administration and associated areas.• I was responsible for investigating and evaluating estate assets and liabilities in order to effectively assess business risk and liaise with the legal team where required. • I was expected to meet strict timescales and to maintain a proactive relationship with the customer and liaise with third parties such as solicitors, estate agents and accountants.

Ryton On Dunsmore

Selling, promoting and marketing the facility through internal and external promotion. Creating leads, handling telephone enquiries and updating the website.

Rugby, Warwickshire, United Kingdom

Organising and managing events to promote sport and play as part of a nationwide government scheme. Carrying out audit work, research and updating the council’s website.

Business & Leisure Management, Business Administration And Management, General

I was awarded a Scholarship to attend Coventry University and achieved a 1st class degree. I also received a Phoenix award for achieving.

Btec In Sports And Exercise Science, Sports And Exercise

Received 3 Distinctions and achieved a scholarship to go to Coventry University.

Education record

10 GCSE’s Maths (A), English language (B), English Literature (B), Double Science (BB), Art (B), Graphics (B), Religious Education (A).