• Order management and processing for the UK market• Manage, track and resolve customer queries and issues for UK and France• Return and product complaint handling and processing for all markets• Liaise with internal and external partners including logistic service providers on all markets

• Run and review daily, weekly and monthly Business and SOX controls AR• Exporting and optimizing reports on Excel 2010 using Macros, Pivot tables and Formulas• Manage daily bank payments to Transas Marine limited• Run customers Statement, daily and monthly• Developing and implementing Excel Macros for the team• Process and review invoicing on a daily basis

• Run and review daily, weekly and monthly Business and SOX controls OM and AR• Exporting and optimizing reports on Excel 2010 using Macros, Pivot tables and Formulas• Run, review and manage Sales Documents blocked for billing• Run, review and manage Denied Party Listing hold on orders, using Amber Road software• Run, review and manage open sales for EMEA and APAC• Credit collection for a portfolio of over 200 customers• Manage daily bank payments to Aruba Networks• Run customers Statement, daily and monthly• Run customers Available Credit report, daily and monthly• Manage, track and resolve customer queries and issues• Booking of orders from Sales Force into SAP• Review and approve exceptions for customer stock orders, according to company policy

• Manage received orders for BeNeLux market (Hospitals/Pharmacies/Wholesalers)• Manage, track and resolve customer queries and issues for BeNeLux• Return and product complaint processing for BeNeLux• Manage and resolve pricing issues for France• Manage received orders for Ethicon, animal products, for France (Wholesalers/Veterinarian)• Manage, track and resolve customer queries and issues for Ethicon • Running open sales report and analysing issues for Ethicon• Liaise with internal and external partners including logistic service providers on all markets• Team Member Lean Six Sigma Greenbelt Projects• Team Member company projects (Ethicon interface, Implementation of UDM_DISPUTE for BeNeLux market, Documentation reviews, Visio documents update, SAP update Release 26)• Run and review daily, weekly and monthly Business and Sox controls• New hire training

• Customer service, technical support for iOS Apple Products • Covering French as well as English speaking markets (France, BeNeLux, Switzerland, French Canada, United Kingdom, Ireland)• Follow escalation paths• Channelling specific requests to appropriate departments• Support on Mac OS X v10.6.8 or earlier, PC Windows 8 or earlier• Basic tech support for iTunes • Cross- and Upsell of various apple products and protection plans

• Customer service• Orders for clients• Stock reception• Replenishment • Visual merchandising• Ensuring store’s present-ability• Training of new colleagues

• Key Contact person between company and Market Analysis Team • Market research of relevant sector• Working out a marketing strategy• Editorial Part of Final Report• Presenting in front of company’s C-Level