Institutional Banking Client Services (IBCS) is a dynamic, multi-faceted team that partners with Institutional Banking and Markets (IB&M) to deliver transaction banking solutions to InstitutionalBanking clients. Alongside this vital service delivery role, IBCS provides critical risk management and controls, maintaining and enhancing clients and business partners assets and reputation. As a team, manage a broad range of transactional banking services from day-to- day enquiries to… Show more Institutional Banking Client Services (IBCS) is a dynamic, multi-faceted team that partners with Institutional Banking and Markets (IB&M) to deliver transaction banking solutions to InstitutionalBanking clients. Alongside this vital service delivery role, IBCS provides critical risk management and controls, maintaining and enhancing clients and business partners assets and reputation. As a team, manage a broad range of transactional banking services from day-to- day enquiries to complex client projects. Our key focus is to serve our IB Clients from the early implementation and on-boarding stage of their life cycle to the ongoing maintenance and enhancement of their CBA experience. Throughout this lifecycle the team build strong and meaningful relationships by getting to know the clients, their needs, industry and long term strategies. To respond to the client needs, industry knowledge, product expertise and quality processing are key to the team success. Providing a seamless service, backed by technical expertise with product knowledge and industry knowledge. Delivering exceptional customer service in a dynamic, fast moving and collaborative team environment. Show less

Providing comprehensive support to the Business and Private Banking sector, assisting the unique financial needs and services of a variety of business customers. Ranging from micro business to small corporate, as well as the needs of our broking and premium personal customers.

The role included meeting customer financial needs through detecting their requirements and future plans. This also allowed broader investment and lending opportunities to be recognised and then referred to appropriate specialists and team members. In order to achieve this an understanding of a diverse range of financial products and services had to be meet.