Emma Fleming Email & Phone Number

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

• Management and overview social media and devising marketing strategies to push brand awareness, sale of services and retail products.• Promoted and organised business events.• Built and maintained client relationships, anticipated client needs, addressed and solved customer issues and provided clear, written and verbal communication.• Worked in a team of up to 50 people, supervised juniors and work experience personnel.• Management of business systems ensuring accuracy of client data was maintained at all times.• Maintained accurate client bookings across five different departments of service.• Managed incoming and outgoing stock and autonomously ran stocktakes.• Assisted accounts with payments, balancing and direct debit maintenance.• Interpreted and understood information regarding dog behaviour, nutrition and medicinal requirements.• Managed a reception desk, utilising time management for phone calls, emails and walk in clients.

Canberra, Australian Capital Territory, Australia

• Managed up to 25 team members ensuring strict deadlines are adhered to• Documentation and correct data entry of up to 90,000 units• Kept open and clear communication with National Operation Managers as well the inventory team at the warehouse for both Calvin Klein and Tommy Hilfiger store openings• Ensured staff members complied with WH&S policy • Received and processed up to 6,000 units per day whilst ensuring all related documents are entered correctly and stored safely

Newcastle, Australia

• Maintaining effective stock management, back of house, faulty apparel, dispatching and receiving of stock, appropriate housing of reserve and replenishment.• Being responsible for the cleanliness and organisation of the offsite and stock room to ensure a safe work environment and easy retrieval of product when completing refill. • Providing accurate administrative records of all stock movements and filing accordingly.• Liaising with Store Manager regarding the quantity of resalable and write off stock being held in the back room when required. • Ensuring awareness of loss prevention measures, including the accurate receipt and dispatch of stock and implementation of measures to minimise shrinkage and shrink reduction planning. • Participating in organised and planned stock takes across as directed by Lost Prevention.

Canberra, Australia

• General call centre and administration duties including phone support, email correspondence, maintaining bookings, data entry and walk-in enquiries.• Analyse invoices and take accurate payments. • Resolve clientele complaints and escalations in a professional and timely manner. • Assist management with training and guidance of new call centre staff when required. • Contacting clientele as well as wholesalers and their representatives whilst maintaining a healthy rapport. • Maintaining consistent workflow in a high volume, high pressure environment with the ability to communicate and prioritise effectively. • Updating industry knowledge by studying new product descriptions and participating in educational opportunities.

Canberra, Australia

• Lead daily and weekly walk through in the Back of House area with staff members.• Task delegation amongst team members for optimum productivity.• Planning and management of stock deliveries, ensuring that deadlines are adhered to and meeting time frames.• Effectively managing stock levels by department, brand and style whilst optimising limited space. • Managing faulty stock.• Oversee and process daily and weekly administrative tasks. • Coordinate stock-take with the Store Manager, Risk Department and Sales Team.

Canberra, Australia

• Assisting the Store Manager in achieving the highest quality of customer service in-store and help to motivate the team to meet budgeted sales turnover. • Playing a proactive part in the store management team and consistently delivering exceptional sales and service whilst helping to maintain company merchandising and safety standards.• Rostering staff shifts when required.