- Manages annual production calendar, creating an environment for successful completion and production of 95+ city guides annually- Demonstrates exceptional customer service to editors, clients, and vendors- Confers with Franchise Success Team, Design Manager, and Graphic Designers throughout production to keep them informed of the status of jobs, solicits additional information as needed and coordinate changes to jobs- Updates production calendar and timelines as new information develops; notifies necessary teams or individuals accordingly- Ensures overall quality control measures are in place to ensure all jobs produced are of premium quality, at the best possible cost, and on time to meet client deadlines- Manages multiple vendors and freelancers, integrating their deliverables into the overall production schedule to ensure successful launch of city guides online and in print- Liaises directly with vendors for the organized, effective and efficient completion of city guides- Communicates with vendors for quotes and to confirm production specs and schedules- Maintains production-related documents (processes, checklists, forms)- Records relevant metrics and data regarding print production- Works with Design Manager to assign guides to graphic designers- Records production fee and royalty data for Editor review and internal records- Partners with Franchise Success Team to assign deadlines to editors- Leads discovery day calls regarding design and production- Assists senior leadership in support of larger company goals and initiatives

- Meets production deadlines and predetermined schedules- Responsible for collection and communication of shipping information- Manages copy editing team and process- Manages digital production assets (directory and ISSUU) and launches guides online- Ensures all Special Graphics Requests are assigned, tracked, and fulfilled- Fulfills departmental administrative duties such as, annual printer audit and department data entry and tracking- Assists Production Manager with process optimization and scalability through platforms such as Asana, G-Suite, etc.- Assists Production Manager with research and special projects related to production- Other duties as assigned

Office:- Partners with Director of Operations and Finance to identify solutions for internal systems, processes, and procurement- Manages all communication sent HQ phone or info@thescoutguide.com and responds or forwards to the appropriate team member or franchisee- Performs general office duties and errands- Ensures office and storage areas are organized and clean- Serves as primary point of contact for external service providers (landlord, IT, phone, internet, copier,etc.) for maintenance of internal systems- Performs or coordinates general office maintenance and repairs (i.e. snow removal)- Coordinates weekly staff meetings, including preparing agenda and slideshow- Maintains office equipment catalog (i.e. computer list, office furniture, etc.)- Sends office-related announcements to all employees- Works with the Director of Operations and Finance to manage the annual Operations Budget- Coordinates and tracks package shipments and deliveriesE-Commerce:- Manages all TSG e-commerce sites- Processes, fulfills, and ships all orders- Responsible for inventory, reordering products from vendors, uploading new products, images, anddescriptions as necessary, etc.- Manages all communication sent to shop@thescoutguide.comCulture:- Responsible for maintaining and innovating ideas to maintain TSG culture, both virtually and in-person- Plans and executes team celebrations (birthdays, surprise treats, baby showers, etc.)- Plans and executes team events/outings to foster employee bonding and enhance company culture- Assists with event planning and brand initiatives when requestedSupport:- Manages all communication sent to helpdesk@thescoutguide.com and responds, fulfills support request, or forwards to the appropriate team member- Coordinates with all departments, builds, and sends weekly Editor Newsletter- Provides support to all departments as needed

• Drives sales through providing accurate information about promotions, customer programs and products• Provides outstanding customer service by fostering relationships with returning and new customers in person and via telephone to help drive high customer retention• Detects and analyzes market trends and competitor promotion to properly maintain optimum displays of product• Maintains store inventory by ordering merchandise and auditing product numbers• Trains new employees on product knowledge and maintaining brand image

In coordination with the Director of Communications and Marketing, maintain the Batten School’s social media presence on all social media platforms, including Facebook, Twitter, Instagram and LinkedIn.Maintain and manage the Batten School’s social media content calendar.Monitor social media conversations and comments, flag items of concern and work with the Director of Communications and Marketing to respond as appropriate.Monitor and measure digital content impact and track trends and emerging practices. Assist the Director of Communications and Marketing in selecting students to participate in takeovers of Batten’s social media accounts.Maintain the Batten School’s digital asset inventory and help to organize archived assets.Work with offices and units throughout the Batten School to track story leads and events of note.Draft various written materials, including but not limited to newsletters, fact sheets and news stories.Various administrative tasks as assigned.

Actively manage the popular lifestyle blog (cristincooper.com) by creating original content, facilitating brand partnerships, and working alongside the management team to strategize marketing projectsIncreasing revenue through affiliate marketing, overseeing the brand's social strategy and working with the management team to facilitate deliverables of sponsored partnerships for national brandsDesign creative assets for Cristin Cooper and Cooper at Home for weekly and daily email campaignsUtilize digital marketing materials to execute a robust digital strategy including all social email channels and email campaigns

Assist in the organization, creation and distribution of all print communication materials to potential recruitsSchedule and lead tour groups and recruits to showcase new football complex and the entire Clemson University CampusLead events and negotiate with vendors to facilitate key gatherings such as Signing Day and other annual meetingsDirect and organize 6 groups of coaches and 120 athletes at Dabo Swinney Football Camp; assist in coordinating all volunteer communication throughout the camp

Member of one of the most competitive and prestigious organizations on Clemson's campus Give weekly tours of the entire campus that are volunteer hours Provide an exciting and informational experience to persuade prospective students to attend the best university in the nationPresent a plethora of information concerning academics, organizations, opportunities, andcampus life that embodies the Clemson experience

Craft and schedule graphic content for The Southern Style Guide blog posts and social media accountsStrategize for effective social media use on each individual platform according to its unique use and audience.This includes following market trends, knowing the audience, and surveying social activity via analytics.

Assist and counsel potential new member in the Panhellenic Recruitment Process Organize and operate rounds during recruitment Assist running the Panhellenic Recruitment Process while disassociated from my own sorority

Helped sell ads in 2018 Upcountry SC Visitors GuideHelped sell memberships to UpcountryHelped run social media accounts (Instagram, Pinterest, Twitter, Facebook)

Responsible for food and beverage inventory in clubhouseSold food and beverages on courseSold food and beverages in clubhouse

Completed regular team member tasks (taking orders, fulfilling orders, etc.)Organized and took all tailgating/catering orders on home football game weekendsWorked with customers on game daysManaged employee assistants with catering on game days