Emma Schultz Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, NC

Raleigh, North Carolina, United States

-Led two teams, consisting of eight employees, that supported change management and remediation efforts for the Credit Bureau Operations department within Wells Fargo Auto-Managed over 100 highly escalated projects to remediate gaps within the Credit Bureau Operations group’s processes and reported progress to senior leaders -Partnered with internal and.

Raleigh-Durham, North Carolina Area

-Provided support and development to a team of sixteen Research Remediation Representatives and Associates through consistent one on one and team meetings-Managed the distribution and prioritization of work to ensure that all disputes received through the Consumer Reporting Agencies were being resolved accurately by the team within in the 30 day timeframe.

Bellevue, WA

-Managed outside collection agency operational support, ensuring that all requests for information and dispute resolution were supported within service level agreements (SLAs)-Supported and managed vendor relationship with third-party outsourcing partners, ensuring quality and volume SLAs were maintained, training and documentation was coordinated, and all.

Greater Seattle Area

-Acted as financial support to the departments on campus to set up, invoice, report, and close research budgets accurately-Utilized Excel and Access to create financial reports to support the research grant and contract budgets-Read and interpreted award documentation to ensure billing set up was accurate, close out processes were properly completed, and.

Hanover, MD

-Led a team of four Managers of Operations Support, twenty-one Business Operations Associates, and two Associate Trainers-Managed over 2,500 customers ranging from the healthcare industry to the government totaling 68 million dollars of accounts receivable -Developed managers and trainers to help them reach their personal and professional goals through.

Hanover, MD

-Led a team of six Business Operations Associates with a combined portfolio of 500 customers totaling $11 million in accounts receivable-On boarded and taught new associates how to effectively manage agings, understand the business cycle, and how their role fit into the bigger picture of the company-Developed team members to help them reach their career.

Hanover, MD

-Managed total accounts receivable with an aging in excess of $3.5 million, including but not limited to invoicing, PO tracking, account resolution and working with client to resolve outstanding issues-Created reporting around forecasting, financial productivity, funding limitations, etc. to better support management in making customer decisions-Acted as a.

Greenbelt, MD

Bachelor'S Degree, Finance And Economics

Finance And Economics