Emma Hampton Email & Phone Number

Hunterview, Nsw, Au

Singleton, New South Wales, Australia

Darlington Brigade Hunter Valley

Singleton, New South Wales, Australia

Despite significant Covid-related impact assisted Customers to obtain suitable sustainable ongoing employment through reverse marketing, further skills training and education. Nominated by peer for internal Value Award. Overcame zero personal contact challenges and built strong customer rapport and open, honest communications. Facilitated closer connection to support each individual throughout the employment services process. Assist Customer/Program participant job search through goal setting, job plans, writing resumes and cover letters.  Through understanding of employment barriers, assisted Customers into employment previously not consider. Demonstrated effective conflict resolution skills through a calm approach, listening and problem solving skills. Advocate on behalf of participants, engaging with external sources to ensure requirements and needs are met. Assisted Participant in attaining Disability Payment by overcoming extended delays and blocks. Built up low Customer/Participant confidence by demonstrating empathy, understanding and reassurance.

Toronto, New South Wales, Australia

Supervised volunteers and built a robust, collaborative team environment across the Family Store. Organised day to day tasks and provided training and mentoring to volunteers. Supervised 12 staff and improved organisational efficiency through staff re-training.  Facilitated smooth transition for new Managing Officers during organisational restructure.  Built strong team environment and morale and overcame resistance to change through listening and support. Improved quality control inconsistency and systems by providing team members with comprehensive training. Increased team efficiency and effectiveness by creating a stable, happy and welcoming team environment.  Provided clarity and direction through clear role definitions and working one on one with each team member. Enhanced camaraderie by holding team lunches and discussions.  Established trust-based rapport with Store Manager, building confidence and providing regular mentoring.

Singleton

Managed early intervention Kids Club program, organising and coordinating a range of children’s programs and providing pastoral care to families through referrals and advocacy. Managed, supervised and developed up Youth Leaders and managed and supervised volunteers. Advocated for and provided mentoring and support to community members. Managed child protection reporting, grant writing and data entry. Supervised 20. Led by example in working with volunteer team in group activities and one on one, building up and mentoring volunteers and enhancing their skill level in their specific areas of interest. Effectively mentored and built confidence in leadership volunteers, going on to manage their own programs. Demonstrated strong organisational skills in managing all logistics relocating Op Shop to a new location. Launched a Single Mothers program and supported each in setting and planning to reach achievable life goals.  Improved attendance and family engagement in the Early intervention Kids Club. Significantly improved communications and engagement with families involved with Child protection issues. Fostered external relationships with Department of Communities and Justice in Child protection matters. Facilitated the Positive Lifestyle Program for individuals and directed Kids in the Kitchen youth cooking program. Supported children and families to move into healthier living situations and life path. Quality of performance recognised through opportunity to attend a National Conference in Melbourne, and via multiple Worker of the Week awards.

Singleton, New South Wales, Australia

 Managed and coordinated financial assistance and wrote grant submissions. Interacting with and supporting a wide range of individuals and family groups. Assessed welfare support and access to community services, provided food assistance, pastoral care and advice. Acknowledged for high level of client support provided, also integrity in managing confidential information

Singleton, New South Wales, Australia

 Informed, upbeat customer service officer, mentoring staff to improve performance; conducting stocktake and ordering; and quoting on trade and general customer home and trade projects and orders

Singleton, New South Wales, Australia

 Managed broad range of customer service enquiries, job quotes, invoicing and data entry; raised purchase orders and work orders; administered warranties; and supervised tradespersons

Singleton, New South Wales, Australia

 Provided efficient over the counter and phone customer service and broad range of support internally including managing administration for the Service Department and off-site Workshop; vehicle stock management and vehicle registrations; raising purchase and work orders; data entry and invoicing; Warranty claims management and more