- Managed a team of 25+ lifeguards. Writing weekly rotas, planning monthly training sessions and ensuring the health and wellbeing of all staff/volunteers. Conducted interviews and internal reviews of lifeguards and management.- Wrote and implemented important policies such as GDPR, safeguarding, risk assessments, operating procedures and emergency action plans. These policies were updated yearly in accordance to national standards and RLSS guidance.- Developed social distancing… Show more - Managed a team of 25+ lifeguards. Writing weekly rotas, planning monthly training sessions and ensuring the health and wellbeing of all staff/volunteers. Conducted interviews and internal reviews of lifeguards and management.- Wrote and implemented important policies such as GDPR, safeguarding, risk assessments, operating procedures and emergency action plans. These policies were updated yearly in accordance to national standards and RLSS guidance.- Developed social distancing provision and safety protocols during the COVID pandemic.- Liaised with committee members to ensure the smooth running of the pool. Attending fortnightly meetings and reporting on daily operating procedures.- Communicated with customers, answering emails and phone calls to help resolve issues.- Provided additional tech support, often helping customers create user profiles, resolving booking issues and informing customers of any ongoing issues/changes via our website and social media platforms.- Completed a Pool Plant Room Operators course, allowing me the ability to problem solve technical and chemical issues with the pool. Show less

- Ensured the safety of all swimmers by remaining vigilant and preventing incidents in the pool from occurring.- Provided first aid support.- Regularly cleaned and maintained the site.