Emma Hernandez Email & Phone Number

Novi, Michigan, United States

Assist the Store Manager in leading to achieve sales goals through consistent operational excellence, discipline, and a committed team who execute flawlessly. My key role as the Assistant Manager is to assist the Store Manager in fulfilling and executing the company mission statement daily, and be obsessive about our product, people, and our customers. Some other duties consisted of. -Supervise employees in Store Manager’s absence by enforcing policies and procedures, noting disciplinary issues that need to be addressed, and report any violations of company policies/procedures to Store Manager.-Train staff on how to drive sales to fullest potential through continued development on product knowledge, customer service standards and visual presentation.- Lead by example and work along-side staff performing work and teaching best practices (IE: shifting bins and walls of product). Expected physical workload and manual labor to be

Acted with integrity, honesty and knowledge that promote the culture, values, and mission of Starbucks. Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.-Created a positive learning environment by provided clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. -Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovered and responded to customer needs.-Assisted with new partner training by positively reinforcing successful performance and giving

Canton, Michigan, United States

My duties included setting up backdrops, lighting and equipment to prepare for a photo shoot, directing models and subjects to capture the perfect image and editing the photos to remove blemishes and correct lighting.-Captured photos that are fun and creative to exceed the customers’ expectations-Communicated positions and poses to models, to provide them with direction-Perform the sales process to achieve Sales Average expectations

Bachelor'S Degree, Human Resources Management/Personnel Administration, General

Education record