A Digital Business Analyst with extensive experience gained within both the public and private sectors. An agile enthusiast with experience in implementing and participating in agile practices and ceremonies. Has a passion for improving process, products, services and user journeys with a focus on digital and ‘user first’ design approach to ensure development that is fit for purpose. Enjoys planning and leading requirements elicitation sessions and documenting requirements in a more visual way, such as process maps and use case diagrams, that benefits both development and testing.Demonstrates a strong background facilitating projects across facilities management, retail, financial and government clients, using both Agile and Waterfall project methodologies.