Documentation of software user manuals including process flows.Documentation of operational procedures linking operational and software aspects for all countries.Process mapping for improving operational practices and new business initiatives.Subject matter export assistance to IT team when requested for application of complicated operational issues. Consultation with senior country staff members related to software operational applications.

Provide first line software support to the Asia Pacific country offices for InXpress' bespoke booking and accounting software. Management and communication of issues between InXpress country users and 3rd party software development company. Coordinating and facilitation of end user testing for both new feature releases and bug solutions.Project management duties related to the upgrade of the InXpress bespoke software including development of Statement of Works documents, User Cases, operational system workflows.Coordination of 3rd party API integrations including development of scope of works, assessment of 3rd party API documentation and application of required information, user testing and approval applications for implementation.Training of country users on new features.

Oversee all aspects of customer billing and credit management, franchisee onboarding requirements including system setup, supervision of customer service team. Coordinating the report of software system bugs and new development requests to the Asia Pacific IT Support Team. Manage office facilities including telephones, computer hardware, office maintenance, stationery requirements, new employee and franchisee training events.