Emma Hunt Email and Phone Number

- Directed and provided administrative support to the President and multiple departments, coordinating meetings and projects.- Managed office functions ensuring seamless and cost-effective office operations.- Proactively created 10+ SOP documents for multiple departments- Streamlined and executed the onboarding process to retain quality employees and ensure effective training- Designed and updated multiple department workflows for improved operations and exceptional customer experiences in HubSpot (CRM)- Spearheaded social media presence and conducted in-depth analytics from marketing efforts and website traffic data.- Generated weekly aging reports and managed accounts receivable.- Proposed and executed company-wide events, demonstrating financial responsibility in budgeting.

- Updated and assisted in managing customer experience tax reports- Surpassed expectations for quality call numbers and reports within 2 weeks - Answered and resolved 100 customer calls/accounts/requests daily

- Taught K-4th grade students in the after-school literacy program - Focused on creating an engaging and fun curriculum to instruct in the areas of phonemic awareness, phonetic skills, word families, and sight words