Own/manage the IT Service Audit. Drive forward/implement changes for observations and recommendations of improvements, whilst maintaining those already implemented. Periodically reviewing to ensure standards are kept.Deliver problem management. Capture data and analyse trends, facilitate root cause analysis including 3rd party problem progression.Own ITSM to discuss all major issues which have occurred, determining root cause, and preventing re-occurrence.Own and Maintain IT Service… Show more Own/manage the IT Service Audit. Drive forward/implement changes for observations and recommendations of improvements, whilst maintaining those already implemented. Periodically reviewing to ensure standards are kept.Deliver problem management. Capture data and analyse trends, facilitate root cause analysis including 3rd party problem progression.Own ITSM to discuss all major issues which have occurred, determining root cause, and preventing re-occurrence.Own and Maintain IT Service Risk Register. Work with IT Service Delivery Managers, Technical Managers and PMO to drive resolution, assign to projects and ensure they are frequently reviewed to mitigated/resolve where applicable.Own and maintain the IT DR documentation. Ensuring regular reviews and all data is captured where new applications are transitioned into service. Failovers are tested regularly, and results logged.Oversee the Service Ops Onboarding team. OnBoarding Starters from an IT side: includes account access and hardware provisioning. Process across company role changes, extensions for FTC’s and contractors to ensure accounts stay relevant and active where applicable. Process leavers to ensure accounts are terminated and kit is handed back whilst ensuring access is compliant with policies and procedures outlined in the external audit.Analyse and report on IT Operations and processes. Identify and maximise opportunities for automation, and process improvements which will help reduce manual effort, increase work efficiency, simplify processes, and streamline to provide efficiencies and user satisfaction. Ensure changes implemented are documented and supporting process controls are in place. Capture data to analyse and support woth continually improvements across IT Service.Accountable for the management of team Incidents, priority of them and Incident escalation. Show less

• Support the annual IT Audit process, ensuring all external audit questions are delegated to the right teams, answered on time and documents are provided. Own any actions which come out of the final report and ensure any process improvement suggestions and reviewed and implemented where applicable.• Efficiently work with Service Delivery Managers to ensure the Risk register is maintained and the IT Change process is fit for purpose and in line with business requirements. • Own the… Show more • Support the annual IT Audit process, ensuring all external audit questions are delegated to the right teams, answered on time and documents are provided. Own any actions which come out of the final report and ensure any process improvement suggestions and reviewed and implemented where applicable.• Efficiently work with Service Delivery Managers to ensure the Risk register is maintained and the IT Change process is fit for purpose and in line with business requirements. • Own the Problem Management process to ensure teams adhere to the process and support in resolution to our internal OSLA.• Manage and Document the ITSM Incident process.• Lead and transform the business OnBoarding process to ensure every new starter has a smooth and un-forgetful induction to the business. Extending to the exit of employees and ensuring all access and hardware is terminated/returned in a timely manner.• Identify continuous Service improvements and enhancements to deliver a streamline IT Service to the business and internal or external customers.• Demonstrated a strong understanding for applications by diagnosing faults, responding to calls logged by IT Service Desk and responding to customers in a timely manner Show less

• Successfully supported management teams in highlighting incident and problems within teams and the business by monitoring supplier performance• Demonstrated a strong understanding for applications by diagnosing faults, responding to calls logged by IT Service Desk and responding to customers in a timely manner• Effectively and successfully used communication to work with third line support teams and the management on escalated incidents, ensuring they are dealt with on time and to a… Show more • Successfully supported management teams in highlighting incident and problems within teams and the business by monitoring supplier performance• Demonstrated a strong understanding for applications by diagnosing faults, responding to calls logged by IT Service Desk and responding to customers in a timely manner• Effectively and successfully used communication to work with third line support teams and the management on escalated incidents, ensuring they are dealt with on time and to a high standard• Developed and implemented scripts for the first line support teams, resulting is quicker response times to recurring incidents• Efficiently used IT knowledge to configure, upgrade, administer, monitor and maintain a range of applications• Recognised as the subject matter expert to assist with all designs, service support models and testing plans. Recognised for leveraging expertise and assessing current processes and implementing key workarounds to create efficiencies Show less

• Demonstrated a strong understanding for the business by highlighting incident and problems within the team by monitoring supplier performance• Actively diagnosed faults, responded to calls logged by IT Service Desk and responded to customers in a timely manner• Developed and implemented scripts for the first line support teams, resulting is quicker response times to recurring incidents• Successfully used communication to collaborate with third line support teams and the management… Show more • Demonstrated a strong understanding for the business by highlighting incident and problems within the team by monitoring supplier performance• Actively diagnosed faults, responded to calls logged by IT Service Desk and responded to customers in a timely manner• Developed and implemented scripts for the first line support teams, resulting is quicker response times to recurring incidents• Successfully used communication to collaborate with third line support teams and the management on escalated incidents, ensuring a high level of customer satisfaction• Efficiently used IT knowledge to configure, upgrade, administer, monitor and maintain a range of applications• Recognised as the subject matter expert to assist with all designs, service support models and testing plans Show less

• Supported with administrative duties including managing the company asset information for equipment, monitoring the location and return of equipment along with the costing for use• Successfully engaged with key stakeholders, Procurement being a main point for supporting with contract renewals and overall costs• Demonstrated numeracy skills by managing all billing aspects for all suppliers, overall budgets and the creation of purchase orders • Actively assisted with technical… Show more • Supported with administrative duties including managing the company asset information for equipment, monitoring the location and return of equipment along with the costing for use• Successfully engaged with key stakeholders, Procurement being a main point for supporting with contract renewals and overall costs• Demonstrated numeracy skills by managing all billing aspects for all suppliers, overall budgets and the creation of purchase orders • Actively assisted with technical support by answering queries and supporting the team Show less

During this year, I travelled to Budapest to study for my CELTA. I took on various jobs, including administration work at Dorset County Council and Teaching English as a Foreign Language in Schools/Colleges around the country. I worked at the Dorset Waste Partnership helping during the rollout of the new waste scheme across the County. Undertaking administration tasks, answering, processing and escalating calls logged by the Dorset for You team. Ensuring calls were kept up to date and queries… Show more During this year, I travelled to Budapest to study for my CELTA. I took on various jobs, including administration work at Dorset County Council and Teaching English as a Foreign Language in Schools/Colleges around the country. I worked at the Dorset Waste Partnership helping during the rollout of the new waste scheme across the County. Undertaking administration tasks, answering, processing and escalating calls logged by the Dorset for You team. Ensuring calls were kept up to date and queries were dealt with in a timely manner to fulfil the customer requirements. Show less

• Working my way up from data entry, I was the team lead for Accounts Payable in the finance department of a UK retailer. During my role in finance, I also assisted in the upgrade project of our finance application Lawson, in which I provided project SME and testing support. • Assisting in designing, implementing and setting up the new system and processes. Providing training and training materials plus post ‘go live’ support.• Responsible for the management of 4 members of the… Show more • Working my way up from data entry, I was the team lead for Accounts Payable in the finance department of a UK retailer. During my role in finance, I also assisted in the upgrade project of our finance application Lawson, in which I provided project SME and testing support. • Assisting in designing, implementing and setting up the new system and processes. Providing training and training materials plus post ‘go live’ support.• Responsible for the management of 4 members of the Accounts Payable team. Monthly 1-2-1’s with the staff and issuing and supporting KPIS’S and team development. • Communication with other members of the business in our international offices and also international suppliers. • Processing large quantities of invoices, general ledger adjustments and supporting on all other AP duties. Show less