Emma Hunter Email & Phone Number

I’m an accomplished leader with extensive experience in customer service, committed to developing high-performing teams through coaching and performance management. With strong communication, active listening, and emotional intelligence, I create an environment where collaboration and growth thrive.Throughout my career, I’ve focused on motivating individuals to deliver exceptional customer experiences, using critical thinking and adaptability to navigate challenges and drive continuous improvement. My coaching approach, backed by a 5/5 accreditation, helps unlock potential and aligns team performance with broader business goals.My leadership has been recognised nationally, including being a finalist for Team Leader of the Year. I’ve led initiatives such as transitioning 75% of the workforce to remote work during COVID-19, increasing compliance performance by 25%, and ensuring successful project implementations.In addition to my expertise in customer service, I bring strong time management and negotiation skills, ensuring that team efforts meet key performance indicators while keeping customer and business needs aligned.