Emma Jung Email & Phone Number

Toronto, On, Ca

London, Ontario, Ca

London, Ontario, Ca

London, Ontario, Ca

Toronto, On, Ca

- Researched and contracted different decision makers at organizations throughout the country to recruit different Educational Institutes to build partnerships and encourage them to participate in the CSSG Government Volunteer Program - Responsible for creating relationships with high level executives and soliciting their commitment to promote the program to their students and organizations - Recruited high number of new inbound Educational Institutions while maintaining positive working relationships with my existing partnerships- Supported with program launch including development of marketing and content sharing strategies

Toronto, On, Ca

- Managed an extensive portfolio of high net-worth partners and accounts including corporations, prominent VIP clients, schools, community groups, and medical providers to coordinate 25+ international service trips - Held relationships with 240+ clients while maintaining consistent customer service excellence proven by a CSAT score of 9.2/10 and obtaining the highest return in surveys in my business unit- Provided excellent and consistent verbal and written correspondence with all accounts - Kept meticulous logs of all written and verbal communications on CRM software- Created C-Suite communications that were used by the highest level executives- Collaborated with internal and external stakeholders including the executive team, sales, operations, country teams, and vendors- Successfully prioritized and managed requests from multiple stakeholders at once- Created and executed formal in person and virtual presentations to 50+ clients at a time- Organized and led many off site meetings with clients - Nominated by Director to support the 24/7 emergency phone - Proficient in Risk Management Protocol, Emergency Responsiveness & maintaining confidentiality- Thrived in an environment requiring ability to make quick but considered decisions while maintaining a high level and timely delivery of service to our clients.- Travelled to various US cities, Kenya, and India to co-ordinate group travel and events

Toronto, On, Ca

- Worked with internal stakeholders and assisted with management & execution of organization’s partner EF Tours- Collaborated with EF employees to coordinate and execute partnership product - Attended meetings with partner and worked to improve efficiency of partnership through development of Standard Operating Procedure documents used by all relevant stakeholders- Responsible for the creation of digital & physical resources for a portfolio of 50+ international service trips- Responsible for liaising with internal and external stakeholders to ensure resources were produced properly, working with high level organization partnerships to ensure its success, maintaining diligent schedules & managing conflicting deadlines, generating reports and quality checking

Toronto, Ontario, Ca

Toronto, Ontario, Ca