Experienced team leader with a demonstrated history of working in customer service and the utilities industry. I lead by example with a commitment to upskilling and developing team members to their full potential. I'm an enthusiastic, committed, and motivated individual with strong organisational and communication skills who can adapt quickly to change, implement solutions and transform processes and teams to consistently meet business objectivesCore competencies Include: > Performance & People Management > Coaching & People Development> Third Party Relationship Management> Process Improvement> Debt Resolution & Negotiation> Problem Solving> Customer Service> Organisation Skills and Prioritising Workloads
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Client Relationship ManagerFlint BishopNottingham, Gb -
Client Relationship ManagerFlint Bishop Jul 2024 - Present -
Debt Sale Delivery LeadE.On Uk Jun 2021 - Jun 2024Nottingham, England, United KingdomSupported the creation and delivery of Debt Sales to achieve the business targets. Contributed ideas for the debt sale strategy to drive improved collections outcomes and prices.Managed day to day Debt Sale operations including enquiries, recourse and invoicing. -
Debt Sale Co-OrdinatorE.On Uk Jul 2020 - May 2021Provided operational expertise, compliance monitoring and administrative support to the Debt Sale Function and external Debt Purchase Partners.
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Debt Sale Lead AdvisorE.On Uk Apr 2019 - Jul 2020Provided immediate support and coaching to Debt Sale support team and operational expertise and administrative support to the Debt Sale Function and external Debt Purchase Partners.
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Customer Service Team ManagerE.On Uk Jan 2018 - Mar 2019Managed a team of 12 advisors responsible for using credit bureau information to uplift customer data whilst also handling inbound customer query demand.
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Lead AdvisorE.On Uk Apr 2017 - Jan 2018Provided immediate support and coaching for 60+ colleagues across 5 teams and 20 workstreams.
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Customer Service AdvisorE.On Uk Jan 2009 - Apr 2017Resolved customer queries and complaints, acted as first point of contact for customers and resolved back-office tasks and exceptions.
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Customer Service AdvisorGasbox Jul 2008 - Jan 2009Resolved customer queries and complaints, acted as first point of contact for customers to discuss online savings bank account
Emma Kirkham Education Details
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History With English -
Bilborough College
Frequently Asked Questions about Emma Kirkham
What company does Emma Kirkham work for?
Emma Kirkham works for Flint Bishop
What is Emma Kirkham's role at the current company?
Emma Kirkham's current role is Client Relationship Manager.
What schools did Emma Kirkham attend?
Emma Kirkham attended Nottingham Trent University, Bilborough College.
Not the Emma Kirkham you were looking for?
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Emma Kirkham
Greater Oxford Area -
Emma K.
Magistrate Judge (Family Court & Adult / Criminal Court) @ Hmcts | Proud Ucl-Er | Llb, Llm, JpBeaconsfield2yahoo.co.uk, ucl.ac.uk2 +447834XXXXXX
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1delameredairy.co.uk2 +441565XXXXXX
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