• Worked with judicial officers, court management, governmental agencies, and community partners on the expansion of Collaborative Courts to increase participation in treatment-based services, aiming to rehabilitate underlying substance abuse issues and reduce recidivism.• Reviewed existing and proposed legislation and California Rules of Court, prepared analyses for potential impact on court operations, and assisted monitoring the effectiveness of new programs.• Prepared grant proposals and coordinated quarterly/final project reports, budgets, and data analyses, including drafting the Court’s Innovations Grant final report (a $912,378 grant award from the Judicial Council of California to develop a remote appearance system). • Managed collecting, analyzing, and reporting statistical and survey data to state agencies. Monitored data integrity, identified data anomalies, and recommended solutions.• Maintained and expanded PowerBI data visualizations for various management-level initiatives, including caseload reports for supervising judicial officers, staffing efficiency and planning, and case backlog identification.• Served as Project Manager for the Court’s remote appearance system: was responsible for drafting local rules, implementing operational changes internally and externally, training staff and judicial officers, and supporting self-represented litigants and community partners.

• Conducted quantitative research and analysis on current court programs, theorized impact of changes, and made recommendations on next steps. Projects included analysis of Family Law case disposition rates, the Tiered Mediation Model, jury usage, available public transportation, and Traffic Violator Fees.• Drafted, proposed, and formatted materials, which included: new Local Forms and Local Rules; instructional materials for court users, staff, justice partners, and Judicial Officers; meeting materials; and website content.• Oversaw procurement process by selecting vendors and creating different financial statements.• Presented to judges, commissioners, and court executive officers on topics related to projects listed above. • Attended monthly graduate-level seminars in Sacramento State University’s Public Policy Department.

• Edited Professor Evan Gerstmann’s (Political Science Dept.) regular articles for Forbes’ website, discussing constitutional and educational issues.

• Gathered research and data for Professor Stephanie Limoncelli's (Sociology Dept.) next book on analyzing the role of online (phone) applications in addressing the issue of human trafficking.• Edited Professor Limoncelli’s drafts of academic articles and chapters for her next book.

• Created excel spreadsheets for revenues and reporting; worked directly with customers in ticket sales.• Assisted superiors and other staff in coordinating promotions for sporting events.

• Conducted qualitative, market research to assist team members in developing sales and marketing strategies.• Tracked company accounts and qualitative data in Excel and reported results to superior.

• Conducted market research and survey analysis for quantitative and qualitative customer and business insights.• Assisted the CEO organize launch across email, operations, product, packaging, social, and website design. • Helped manage customer service with communication across all platforms and backend web operations.

• Took customer orders in person and via phone and offered suggestions; coordinated with catering customers.• Conducted business transactions with the Point of Sale System.