Emma Mccarthy Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

• As part of the Workplace Experience team in a video gaming studio, I work with my team to create a positive and productive environment for employees.
• Tasks include visitor & security coordination, event planning, documentation, food program management, fostering vendor partnerships, volunteer coordination, shipping, IT support, and onboarding support.

County Cork, Ireland

• Transcribed audio files and evaluated the A.I. response in dept.
• Used analytical, critical thinking, and language skills to review apps to successfully optimize the user’s experience while maintaining a high level of privacy.
• Promoted to senior analyst position within four months of employment and consistently surpassed weekly and monthly targets, both independently and with my team.

Cork, County Cork, Ireland

• Provided clients with the highest level of customer service in a busy travel clinic by booking appointments, responding to emails, and resolving complaints.
• Ensured the office was always fully stocked and that each staff member had the equipment and resources they required.
• Utilized secure booking systems to guarantee the protection of clients’ personal information when visiting the clinic.

County Cork, Ireland

• Used dictation and transcription to ensure voice recognition of the highest quality for the client.
• Assessed large quantities of data to improve A.I. accuracies.
• Consistently exceeded daily and weekly targets.

Cork, Ireland

• Successfully managed reservations for weddings events and corporate clients in two luxury hotels; the 5-star Fota Island Resort and the 4-star Kingsley Hotel, Cork, Ireland.
• Worked with my team to ensure the smooth running of the reservations office and gained extensive knowledge of various reservation systems in the process, including Opera.
• Managed the switchboard and assisted the accounts team when required.

Cork, Ireland

Cork, Ireland

• Organized travel arrangements for over 500 high school students travelling to Calcutta which involved booking flights, taking payments, and arranging appropriate insurance.
• Handled the company’s social media accounts to increase interest and inform clients about upcoming deals and promotions which strongly boosted sales.
• Assisted the accounts department by entering airline tickets into accounts system and invoicing branches.
• Vastly improved airline reservation skills using Galileo.

Cork, Ireland

• Advised clients on interior design options for their homes and places of business.
• Routinely surpassed sales targets and regularly made the highest number of sales in a week and/or month.
• Worked with my team to ensure the smooth running of the store by assisting clients, merchandising, banking, and maintaining the general upkeep of the store.