Emma-Lee Davidson Email & Phone Number

Aberdeen, Scotland, United Kingdom

• Led multi-disciplinary teams as Lead Professional to assess client needs, develop action plans, and deliver interventions.
• Coordinated crisis interventions and supported positive relationships between children and birth families.
• Wrote child-focused reports and presented in formal contexts, ensuring up-to-date record keeping.

Aberdeen, Scotland, United Kingdom

• Fixed-term contract.
• Research Design
• Providing literature reviews for project
• Supporting funding applications
• Supporting recruitment of participants

• Fixed-term contract.
• Providing literature reviews for project
• Qualitative data processing
• Qualitative data analysis
• Liaison with teams in Scotland and Australia

Aberdeen, United Kingdom

• Planned, delivered and evaluated effective study and core skills support, liaising with curriculum and support staff.
• Maintained a knowledge of key assistive technologies in partnership with the Learning Technologies team.
• Carried out learning support needs assessments and maintained accurate and up-to-date reporting thereof.
• Ensured the effective management of alternative assessment arrangements and acting as reader, scribe and invigilator.
• Worked in partnership with external stakeholders e.g. universities, schools and the Local Authorities on enhancement, career, welfare and development activities.

Aberdeen, United Kingdom

• Improving student experience and learner outcomes as part of the NESCOL Digital Futures project, an initiative aimed at improving the digital capabilities of staff and students across the institution.
• Managing work streams of the NESCol Digital Futures Project.
• Supporting students and teaching staff to self-diagnose and benchmark levels of digital capability.
• Mentoring staff in the use of digital technologies (e.g. Office365 and Blackboard) to enhance learning and teaching, and to support digital scholarship and innovation.
• Planning, creating, and delivering face-to-face and eLearning experiences for students and staff.
• Supporting effective quality assurance and improvement in appointed teams and to identify and adopt best practice approaches.

London, United Kingdom

• Headhunted for experience in training teams to help scale UK CX team.
• Implemented and project led the training of 28 employees in new eLearning tool, improving product knowledge. Coordinated team members across four time zones.
• Improved team communication by championing an open environment for sharing feedback. As a result, team collaboration increased and we designed new processes including a weekend buddy system to decrease response times.
• Created, proofread and edited automated responses to ensure accuracy of troubleshooting steps, decreasing interactions to improve efficiency and customer experience.
• Provided regular, concise reports on audio content to assist the product team in increasing product value.
• Presented on topics including “How to be Creative”, after attending a related School of Life workshop sponsored by Headspace, prompting UK office and CX team discussion about how to promote company value of creativity.

• Hired as a Customer Support Agent. Promoted after designing and pitching Senior Customer Support Agent role to line manager and Director of Operations.
• Coordinated and designed support team strategy.
• Liaised at all levels of the company along with teachers, parents and students.
• Designed processes and delivered training on making corporate and client calls, writing emails, and answering support tickets.
• Created and delivered presentations, designed training plans, and organised data entry with Microsoft Office (Word, Excel, Powerpoint) and Google equivalents.
• Designed and implemented new simplified process for school management information system switchovers. Created documentation and trained team in this process, increasing efficiency and minimising margins for error.

Aberdeen, United Kingdom

• Editor-in-chief of anthology, oversaw all aspects of production: collecting submissions, editorial, printing, cover design, promotion, sales, and hosting the launch night.
• Ran society stall at the Freshers Fair, designed and sourced business cards and pitched to students. As a result paid membership increased by 100%.
• Organised weekly meetings, typeset weekly booklets, lead criticism of submissions.
• Fostered relationships between the society and the wider student community, organising joint events with LGBT, Drama, Improv, Art, and Acapella societies, improving engagement, and establishing a lasting creative.

• Worked in a team to ensure University events ran smoothly.
• Always on hand to cover extra shifts as required.
• Promoted the University, sharing local knowledge and experience with the public.
• Dealt with queries and concerns from the public in an approachable manner.

Lille

• Prepared and delivered 8 lessons a week on diverse subjects from grammar and literature to British culture and history, adding authenticity to students’ English education.
• Edited work and explained errors to pupils, facilitating improvement.
• Collaborated with staff in French and English to create interactive lessons.

Pgdip, Social Work, Distinction

Master Of Arts (Ma), English Literature, First Class Honours

Activities and Societies: Creative Writing Society, Acapella Choir • George Bruce Prize: Awarded for excellence in creative writing. •.

Education record

• Achieved 4 Advanced Highers & 5 Highers