Emma Lee St Germain Email & Phone Number

Waterville, Me, Us

August, Maine

Key Responsibilities:•Facilitated communication processes between EHW and key stakeholders•Reviewedtransactions to verify compliance with communications and wellness programs•Provided administrative support•Provided back-up support for application processing•Assisted with implementation of new programs as related to the position•Maintained Office Policy and Procedures •Worked with Communications Coordinator to conceptualize and implement communications strategies and campaigns•Served as a liaison for the Communication Coordinator and the Director of HR Programs•Assisted with the implementation of new programs•Updated website and assist with formatting•Created communication content•Reviewed internal and external communications

Lewiston, Maine, United States

Key Responsibilities:•Completed onboarding for all new Dining & Facilities employees.•Prepared & facilitated all New Hire Orientations.•Verify I-9 forms for new faculty, staff, and student employees, as assigned.•Responsible for all front-end duties including, but not limited to: Receiving visitors Assisting students with their student employment documents Data entry Worked diligently to create efficiencies in the front-end process which help streamline the process that was previously set in place.• Event planning for various occasions, including the annual Celebration of Service - and New Hire Orientation.• Responsible for overall organization of front-end needs.• Responsible for graphic design of internal certificates, pamphlets, invitations & forms.• Worked regularly with outside vendors to coordinate services.•Well versed in PageUp, Banner, Argos, Microsoft Suites, Acrobat, GIMP, BDM, Interfolio, Word Press, Paperless Post.•Assisted in organizing & executing activities for Enrichment Week.

Lewiston, Maine, United States

Key Responsibilities:•Maintained office function through various applications while implementing organization within the agency.•Greeted Consumers, Staff and Potential Employees on the front end as well as answered incoming calls.•Utilized Microsoft office suites (Excel, PowerPoint, Word, Access, Publisher) as well as various other applications (GIMP, Adobe, VNC Server) to complete daily tasks.•Fundraising Committee Chair: Guided team increasing donation profits with the implementation of grant writing and sales techniques.•Wore various hats while working as Administrative Assistant which include (but are not limited to) IT, Fire & Safety Inspection, Event Coordinator, Grant Writer, and Graphic Designer.

Lewiston, Maine, United States

Key Responsibilities:•Follow up of outstanding A/R all payers and/or including self-pay and/or including resolution of denials.•This position is responsible for handling all correspondence related to insurance or patient account, contacting insurance carriers, patients and other facilities as needed to get maximum payment on accounts and identify issues or changes to achieve client profitability.•Responsible for working EDI transactions and ERA files, including reconciling carrier submissions, edits and rejection reports.•Ability to research and resolve accounts appearing on Delinquent Insurance Report, Collection Ledger and Government Payer report as directed by management making appropriate decisions on accounts to be worked to maximize reimbursement.•Maintained HIPPA guidelines.

Specialized in the intricate review of deposit accounts and consumer loans to assist in customer queries. Participated in new account sales and worked hard to encourage my team members to do the same by sharing sales techniques and positive reinforcement. Utilized TDFX system to conduct cross boarder transfers.

Specialized in the intricate review of deposit accounts and consumer loans to assist in customer queries. Participated in new account sales and worked hard to encourage my team members to do the same by sharing sales techniques and positive reinforcement. Utilized TDFX system to conduct cross boarder transfers.

Specialized in the intricate review of consumer credit cards.Maintained high performance in sales. Required to sell balance transfers as well as multiple products including, but not limited to: Overdraft Protection, Mortgages, as well as Credit Protection. Responsible for maintaining accounts, contacting customers, as well as responsible and efficient decision making when it came to waiving fees.

Specialized in the intricate review of mortgage, consumer and commercial loan details in order to assist customer queries. Successfully managed and completed a project that entailed discretionary information pertinent to our customer’s accounts.Maintained in internal system to track all incoming customer calls to ensure accuracy and the highest quality customer support.

Responsible for all visual displays throughout the store.Assisted customers with their final purchases.Responsible for maintaining organization though out the store.

Spent the entire summer caring for children and teaching a variety of activities i.e. art, drama, boating, swimming, sports, etc.

Degree, Art Education

Diploma, General Education