Emma Lim Email & Phone Number

Singapore

Singapore

Singapore

- In-charge of promotions and marketing campaigns- Worked with Content Creator for content of marketing campaigns- Planned and developed for new in-club initiatives, events and campaigns with company's different business units- Worked with multiple parties to strategise and execute campaigns- Strategised for the expansion of existing partnerships programme- Use of multiple platforms (MSCRM, Salesforce Marketing Cloud and in-house built systems) to analyse effectiveness of campaigns- Handled administrative data from campaigns for liaising with departments

Singapore

- Managed a team to ensure manpower is sufficient at all times- Led the concierge team to ensure guest experience is seamless and on par with the branding- Conceptualised and worked with Directors on improving showroom flow and communication

Singapore

- Handled the company's social media accounts (Facebook, Instagram and website)- Responsible for the revamp of the website, Facebook and Instagram pages- Worked on and churned out content for monthly Electronic Direct Mailers and biweekly blog posts- Conceptualised new marketing campaigns- Managed and monitored the marketing budget to ensure optimal efficiency- Met with media partners to decide what are best channels to put the marketing budget in- Worked with the concierge team to look into guest experience- Spearheaded the feedback programme- Assisted in shortlisting, interviewing and hiring of suitable candidates for the company for various positions- Opportunity to go on trips to procure and learn more about products and for business development- Partnered with salesperson to meet clients in their offices for product presentations- Worked with Directors to plan the renovation of showroom- Saw through the process of Intellectual Property Registration with Directors- In charge of the branding of the company to ensure the brand maintains a good reputation in the industry

Singapore

- Designed and handled the ad artworks for the company- Liaised and strategised with Directors on the media partners to go with- Taking care of the audio, sensory and visual elements in the showroom with Directors and external vendors- Hosted VIPs and clients together with sales team- Oversaw and executed events for hundreds of guests

Brewerkz Orchard Parade

- Food recommendations based on menu, and pairing with guest's drinks (beer and wine)- Serving and clearing of food- Handled cash float

- Food and Beverage duties, from taking orders to serving and ensuring their meal experience is a seamless one- Concierge services for guests, introducing them to the different sights of Singapore- Setting up of different meal presentations in a day

- Food and Beverage duties in the Club Lounge, ranging from pantry duties to taking orders to setting up of meal presentations- Concierge services which includes recommending popular restaurants in the vicinity and around Singapore, making reservations, changing flight details etc.- Assigned and controlled rooms for VIPs, handling their check-ins and check-outs- Worked closely with Front Office to ensure rooms are ready for guests upon arrival- Generated new ideas to try and improve the service flow and guest satisfaction

Bachelor Of Commerce (B.Com.), Business, Management, Marketing, And Related Support Services

Diploma In Hospitality And Tourism Management