Manage and pre-empt complex diary requirements in a fast paced environment.Manage and ensure smooth running of video conference meetings across Nationwide Group and Regional Brands at senior level.Provide top level secretarial support whilst maintaining diplomacy and discretion.Anticipate and prepare confidential documents and information for CEO/Board/Executive committees.Prioritise and schedule meetings and events to meet business priorities.Prepare agendas, take secretariat minutes and produce meeting papers and act as Secretary for the Regional Brands Operational Risk Committee.Liaise with colleagues throughout the Group in the absence of the Executive when situations arise to ensure business continuity.Communicate and build rapport with internal and external contacts/suppliers on behalf of the Society.Complete the administration for holiday booking and co-ordinate cover in time in times of absence.Co-ordinate domestic and international travel and accommodation.Deal with customer correspondence and ensure complaints are effectively dealt with.Organise events and conferences. Offer administration support to the department and fellow Executives.Co-ordinate and fully manage HR Redundancy process assisting and ensuring HR Business Partners are fully prepared prior to each meeting.Achievements:Successful business and personal transition from the Cheshire Building Society to the Nationwide Building Society following the merger in 2008.Adapted quickly to new Nationwide management styles and company culture. Developed strong professional relationships with the new Regional Brand Executive Team and Nationwide Head Office personnel.Provided professional support and assistance to the Directors and their PAs from various business areas within the Regional Brands and Group.Recognised amongst other PA's for my discretion, strong level of diplomacy, tact and willingness to help

Executive Personal Assistant to Head of Integration & Operations and to the Head of Finance Nationwide Regional Brands.

Provided full secretariat support to the 7 Non-Executive board members to ensure the efficient operation of meetings of the board and its senior committees. Organise, co-ordinate and minute yearly AGM Event together with preparing the Chairman's introductory speech.Responsible for ensuring the Board, Committees and Subsidiaries companies operated to the highest standards of corporate governance.Responsible for ensuring all statutory and regulatory filings were made.Achievements:Developed and implemented a Board and Committee evaluation processes to ensure the Society is compliant with the Combined Code.Consistently demonstrated strong professional discipline; work prioritisation, organisation and time management skills.

Carry out branch and departmental compliance reviews, ranging from compliance with the mortgage code to financial promotions. Providing formal compliance sign off for all Society marketing material and to review, report if necessary, all suspicious activity reports.

Assist in the effective collection of the Business Rates across the High Peak, producing and amending yearly bills, applying business rate relief and monitoring and maintaining empty property lists.

Carry out customer interviews completing a full fact find and recommending the most suitable products ranging from mortgages to credit cards to saving accounts.

Provide a full in flight service - short haul.

Assist within a small team for the collection of outstanding Community Charge and Council Tax. Liaising with tracing agencies and bailiffs. Issuing summons, attending court sessions and amending bills as necessary.