During my time at the agency I have established myself as a senior agent with expert industry knowledge within the voiceover world. I have developed a wide range of contacts, specifically within the gaming industry, and have thorough knowledge of all aspects of voiceover and artist management. I run much of the day-to-day business within the agency, and provide overall management of the team, overseeing of all aspects of the agency from web development, bookings, and social media presence, all the way though to the finance system and database support. I am a chief point of contact for artists and provide both practical, emotional and career support. As Agency Manager• Management of the agency and staff• Bringing in new gaming clients• Attending acting showcases and bringing new artists to the agency• Managing candidate application process • Training new members of staff - four of whom have progressed from Junior Agents to full Agents, one of whom is now managing their own agency.• Implementation of new bookings database, including data imports, creation of training manuals, remote support, and liaising with developers• Large projects including redevelopment of the website, introduction of GDPR policy, redesigning/rewriting all artist profiles, and restructuring our systems to facilitate the rise of home studios during the pandemic• Management of the website and liaising with the web developerAs Senior Agent• I am the main point of contact for all new client queries • Quoting for, booking and organising voiceover sessions• Casting for game, commercial, corporate, and animation projects • Providing support to artists• Liaising with studios Creative• Created, wrote, audio-edited, designed and published two series of a podcast for the agency • Social media strategy and copywriting• Writing blogs for the site requiring specific industry knowledge and insight• Designing images and videos for social media

• Managed five qualifications, three examination committees, and ensured that over one hundred external qualification sites maintained their performance in line with regulatory body guidelines• Ran the entire exam process across more than ten sites, creating exam papers, was the point of contact for all candidates, sourcing locations and invigilators, and performing statistical analysis of exam results• Promoted and managed four revision courses per year• Provided support to up to four hundred students per exam cycle using a CRM system• Organised ten examination committee meetings a year, producing the agenda and reports, taking minutes• Helped organise events and represented the PMI at professional events • Created several social media marketing campaigns for PMI qualifications under my own initiative, liaising with the Commercial Development team.

• Did all the purchasing for a busy factory, placing orders totalling tens of thousands of pounds a day • Met with suppliers and negotiated rates and contracts • Managed one of the factory floor teams, keeping them on track with production for orders• Kept track of stock levels and organised the annual stock-take