Emma Lundberg Email and Phone Number

Performing monthly 1-to-1s with Team members.Responsible for all reporting/KPIs on all applications supported.Improve general quality of tickets and Support.Improve way of working/collaborating with other teams.Ensure documentation is created/up-to-date.Ensure team gets appropriate training needed to perform their duties.Attend meetings for all ongoing big issues.Help solve root causes and identify the big issues.Meet with Key Stakeholders on what's… Show more Performing monthly 1-to-1s with Team members.Responsible for all reporting/KPIs on all applications supported.Improve general quality of tickets and Support.Improve way of working/collaborating with other teams.Ensure documentation is created/up-to-date.Ensure team gets appropriate training needed to perform their duties.Attend meetings for all ongoing big issues.Help solve root causes and identify the big issues.Meet with Key Stakeholders on what's needed.Ensure Prioritization is correct. Show less

Perform monthly 1-to-1s for the team.Help New Starters on the team, by providing training. Handle all reporting for the team Including switching over to power BI.Do spot-checks on team members tickets to improve general quality of ticketsAttend meetings for all ongoing big issues .

Key Responsibilities:- Provide IT applications support to our business teams.- Troubleshoot any issues reported to resolve 1st time when possible and escalate if need be.- Have a full understanding of the stakeholder’s needs and how their business work, systems used.- Liaising with the stakeholders, product owners and developers on daily basis, building successful relationships.- Working as part of a team we will effectively resolve problems, stakeholder issues, and… Show more Key Responsibilities:- Provide IT applications support to our business teams.- Troubleshoot any issues reported to resolve 1st time when possible and escalate if need be.- Have a full understanding of the stakeholder’s needs and how their business work, systems used.- Liaising with the stakeholders, product owners and developers on daily basis, building successful relationships.- Working as part of a team we will effectively resolve problems, stakeholder issues, and escalations in order to ensure that service level agreements are met, and act as the main point of contact for all stakeholder queries.- Ensure clear and accurate communication is cascaded throughout the operational team and that good communication links are established with all colleagues and the stakeholders.- Implement and maintain departmental processes to improve the quality of service provided.- Fully understand the requirements of the stakeholders queries in order to communicate and provide advice and assistance, as well as technical support to team members on new services, ongoing issues and build successful stakeholder relationships.- Manage escalations effectively and take ownership for resolving problems. Show less

Ensuring Voucher scanning is completed efficiently and on schedule. Manage Partner queries in an orderly and timely manner and ensure all high priority cases are resolved efficiently.Handling daily tasks, ensuring no backlogs.Liaise with colleagues across various international offices.Work closely with other teams within the group.Identification of process improvements. Problem solving and trouble shooting for day to day issues that may arise.Liaising with partners… Show more Ensuring Voucher scanning is completed efficiently and on schedule. Manage Partner queries in an orderly and timely manner and ensure all high priority cases are resolved efficiently.Handling daily tasks, ensuring no backlogs.Liaise with colleagues across various international offices.Work closely with other teams within the group.Identification of process improvements. Problem solving and trouble shooting for day to day issues that may arise.Liaising with partners on a daily basis.Manage and deal with all requests/queries of ticketing tool within defined SLA. Show less

• Planning periods from certain dates must be flexible, prioritizing tasks according to planning schedule.• Organizing DHL pickups from various European bases• Planning pickups of vouchers from international companies• Liaising with partners on a daily basis• Scanning high amount of vouchers for partners

• Process contract paperwork for partner businesses• Liaise with colleagues across various international offices• Manage filing system• Manage queries and ensure all high priority cases are resolved efficiently• Order all Office Supplies• Arrange all couriers for collections and pick ups• Manage facilities company relationship and resolve any issues or problems with the office

• Work as part of a team on product assembly line• Run, Crimp and Test Cables• The cables we produce are components of machines used in the healthcare industry

• Operate cashier tills• Complete Stock check lists• Provide excellent customer service• Train new staff