Emma Gavin Email & Phone Number

Anaheim, Ca, Us

Celebration, Florida, United States

•Partners with Revenue Managers and Analysts to secure or release staterooms to ensure minimal revenue loss based on inventory needs•Books reservations; analyzes inventory; adjusts selling limits; assigns staterooms; applies payments and manual adjustments; and voids fees•Communicates with various departments through multiple methods of communication to resolve issues, streamline processes, and adjust requests •Trains users on the IRGS system and answers system and process questions in timely manner•Creates and formats sailing reports to email to each ship and relevant partners prior to sailing•Consistently meets deadlines based on sail dates and itineraries of the entire Disney Cruise Line fleet•Handles multiple large annual projects across multiple for various partners and departments including but not limited to Entertainment and Marine and Technical Operations•Utilizes multiple computer systems including but not limited to Seaware Native, Seaware Direct, Seaware Main, Seaware Touch, Microsoft Excel, Microsoft Office, and Tableau

Celebration, Florida, United States

• Assisted with tracking, analysis, resolutions, and follow-ups with Leaders and Executives across the DisneySignature Experiences team• Developed and implemented process improvements and trainings• Handled and provided decision-making guidance for highly escalated and confidential situations• Member of Disney Cruise Line Shoreside Guest Services Leadership team

Celebration, Florida, United States

• Assisted guests, contact center agents, and crew members with problem solving and escalation resolution• Handled multiple accounting tasks including funds transfers and tracking• Provided unparalleled guest service with exceptional professionalism and friendliness• Utilized efficient time management skills with consistent follow-up• Proficient in multiple computer systems utilized for many facets including reservations and accounting• Awarded title of Subject Matter Expert for training on new reservation systems

Lake Buena Vista, Florida, United States

• Trainer for front desk and runner positions• Assisted guests with a seamless registration process, including assistance with the Walt Disney World Fastpass+ system, theme park tickets, dining reservations, and billing issues• Provided exemplary service at deluxe, moderate, and value level resorts across property

Lake Buena Vista, Florida, United States

• Ellis and Associates Lifeguard certified, including CPR, AED, Oxygen, and First Aid certifications • Responsible for utilizing the 10/20 Scanning technique to maintain constant visual and safety of guests while doing recreational water activities, including swimming and going down slides

• Educated Hilton Grand Vacation Club timeshare owners on timeshare program and how to best utilize timeshare points• Booked reservations and helps owners plan vacations at timeshare properties and through vacation partner companies• Collected loan, maintenance fees, and club dues for owners and assists with billing

Lake Buena Vsta, Fl

• Practiced consistent food handling and safety throughout prep and presentation during meal services• Fostered pleasant and welcoming atmosphere for club level guests enjoying the lounge• Assisted in guest recovery and accommodations throughout stay• Opening team and one of the first Trainers for the lounge

Lake Buena Vista

• Opening Team for Toy Story Land in Hollywood Studios• Was responsible for the safety of guests in the attraction and on ride vehicles• Fostered pleasant and enjoyable guest interactions while maintaining show and theming• Rewarded multiple Four Keys cards and recognitions

Lake Buena Vista, Fl

• Ensured guest safety through attentive platform management, crowd control, and proper gate control and train dispatch • Developed and practiced good radio communications skills and attention to hand signals

Lake Buena Vista, Fl

• Assisted in preparation and the quality maintenance of food • Maintained appearance and cleanliness of food service areas • Provided friendly and exceptional guest service both as a food runner and a cashier

Lake Buena Vista, Florida

• Disney College Program• Was responsible for safety of guests in attraction and on ride vehicles• Fostered pleasant and enjoyable guest interactions• Helped bring life and excitement the newest land: Pandora: The World of Avatar • Rewarded multiple Four Keys Cards and recognitions

Pismo Beach

• Ensured guest check-In and check-out runs smoothly• Provided exceptional guest services through interactions both over the phone and at the front desk• Created a friendly, warm, and welcoming atmosphere for all guests that stay at the resort

San Luis Obispo, California Area

• Assisted hotel guests during check-in and check-out experience to ensure efficient and enjoyable customer service • Strived to achieve guest satisfaction throughout their stay by fulfilling accommodations and requests • Managed and tracked money, billing, and charges for the hotel and guests

19 Metro Station

• Assisted in preparation and the quality maintenance of food • Maintained appearance and cleanliness of food service areas• Provided friendly customer service both behind the counter and in the dining hall

San Luis Obispo, California Area

• Developed organizational skills assisting stock associates with tasks in the stockroom• Delivered exceptional customer experiences while providing solutions tailored to the customers wants and needs• Improved multi-tasking skills through simultaneously managing and providing services on the sales floor, fitting rooms, and at the cash register

San Luis Obispo, California Area

• Collaborated with AIESEC members of all ethnicities, economic status, and background• Fostered connections and created exchanges between other countries and students from Cal Poly• Established and maintained a high level of expectations and experiences with exchange participants

Bellevue, Washington

• Cultivated a cheerful atmosphere for audience members watching the show• Interacted with people of all ages while providing holiday entertainment• Was recognized for consistent performances which exceeded expectations

No Degree, Business Administration And Management, General

No Degree, Microbiology, Sophomore

Activities and Societies: • Member of the Mustang Band at Cal Poly • Member of the founding class of the Delta Phi Chapter of Alpha Gamma.

Education record

Activities and Societies: • Drum major of marching band for two years • JV tennis team captain • Freshman and JV volleyball team captain •.