Emma Gavin Email & Phone Number

Celebration, Florida, United States

• Partners with Revenue Managers and Analysts to secure or release staterooms to ensure minimal revenue loss based on inventory needs
• Books reservations; analyzes inventory; adjusts selling limits; assigns staterooms; applies payments and manual adjustments; and voids fees
• Communicates with various departments through multiple methods of communication to resolve issues, streamline processes, and adjust requests
• Trains users on the IRGS system and answers system and process questions in timely manner
• Creates and formats sailing reports to email to each ship and relevant partners prior to sailing
• Consistently meets deadlines based on sail dates and itineraries of the entire Disney Cruise Line fleet

Celebration, Florida, United States

• Assisted with tracking, analysis, resolutions, and follow-ups with Leaders and Executives across the DisneySignature Experiences team
• Developed and implemented process improvements and trainings
• Handled and provided decision-making guidance for highly escalated and confidential situations
• Member of Disney Cruise Line Shoreside Guest Services Leadership team

Celebration, Florida, United States

• Assisted guests, contact center agents, and crew members with problem solving and escalation resolution
• Handled multiple accounting tasks including funds transfers and tracking
• Provided unparalleled guest service with exceptional professionalism and friendliness
• Utilized efficient time management skills with consistent follow-up
• Proficient in multiple computer systems utilized for many facets including reservations and accounting
• Awarded title of Subject Matter Expert for training on new reservation systems

Lake Buena Vista, Florida, United States

• Trainer for front desk and runner positions
• Assisted guests with a seamless registration process, including assistance with the Walt Disney World Fastpass+ system, theme park tickets, dining reservations, and billing issues
• Provided exemplary service at deluxe, moderate, and value level resorts across property

Lake Buena Vista, Florida, United States

• Ellis and Associates Lifeguard certified, including CPR, AED, Oxygen, and First Aid certifications
• Responsible for utilizing the 10/20 Scanning technique to maintain constant visual and safety of guests while doing recreational water activities, including swimming and going down slides

• Educated Hilton Grand Vacation Club timeshare owners on timeshare program and how to best utilize timeshare points
• Booked reservations and helps owners plan vacations at timeshare properties and through vacation partner companies
• Collected loan, maintenance fees, and club dues for owners and assists with billing

Lake Buena Vsta, FL

• Practiced consistent food handling and safety throughout prep and presentation during meal services
• Fostered pleasant and welcoming atmosphere for club level guests enjoying the lounge
• Assisted in guest recovery and accommodations throughout stay
• Opening team and one of the first Trainers for the lounge

Lake Buena Vista

• Opening Team for Toy Story Land in Hollywood Studios
• Was responsible for the safety of guests in the attraction and on ride vehicles
• Fostered pleasant and enjoyable guest interactions while maintaining show and theming
• Rewarded multiple Four Keys cards and recognitions

Lake Buena Vista, FL

• Ensured guest safety through attentive platform management, crowd control, and proper gate control and train dispatch
• Developed and practiced good radio communications skills and attention to hand signals

Lake Buena Vista, FL

• Assisted in preparation and the quality maintenance of food
• Maintained appearance and cleanliness of food service areas
• Provided friendly and exceptional guest service both as a food runner and a cashier

Lake Buena Vista, Florida

• Disney College Program
• Was responsible for safety of guests in attraction and on ride vehicles
• Fostered pleasant and enjoyable guest interactions
• Helped bring life and excitement the newest land: Pandora: The World of Avatar
• Rewarded multiple Four Keys Cards and recognitions

Pismo Beach

• Ensured guest check-In and check-out runs smoothly
• Provided exceptional guest services through interactions both over the phone and at the front desk
• Created a friendly, warm, and welcoming atmosphere for all guests that stay at the resort

San Luis Obispo, California Area

• Assisted hotel guests during check-in and check-out experience to ensure efficient and enjoyable customer service
• Strived to achieve guest satisfaction throughout their stay by fulfilling accommodations and requests
• Managed and tracked money, billing, and charges for the hotel and guests

19 Metro Station

• Assisted in preparation and the quality maintenance of food
• Maintained appearance and cleanliness of food service areas
• Provided friendly customer service both behind the counter and in the dining hall

San Luis Obispo, California Area

• Developed organizational skills assisting stock associates with tasks in the stockroom
• Delivered exceptional customer experiences while providing solutions tailored to the customers wants and needs
• Improved multi-tasking skills through simultaneously managing and providing services on the sales floor, fitting rooms, and at the cash register

San Luis Obispo, California Area

• Collaborated with AIESEC members of all ethnicities, economic status, and background
• Fostered connections and created exchanges between other countries and students from Cal Poly
• Established and maintained a high level of expectations and experiences with exchange participants

Bellevue, Washington

• Cultivated a cheerful atmosphere for audience members watching the show
• Interacted with people of all ages while providing holiday entertainment
• Was recognized for consistent performances which exceeded expectations

No Degree, Business Administration And Management, General

No Degree, Microbiology, Sophomore

Activities and Societies: • Member of the Mustang Band at Cal Poly • Member of the founding class of the Delta Phi Chapter of Alpha Gamma.

Education record

Activities and Societies: • Drum major of marching band for two years • JV tennis team captain • Freshman and JV volleyball team captain •.